T-Mobile Reviews See All T-Mobile News

The good: InexpensiveThe bad: terrible customer service-- representatives are unknowledgeable, systems are constantly down, totally unprofessional. Constantly experiencing dropped calls, poor reception, and the phone doesn't always work! Summary: I had my phone stolen and international calls were made out immediately. I called to report my phone stolen, and never once was I told that they needed verbal authorization to suspend my phone line. Being a new customer, and with TMOBILEs reputation for having great customer service, I assumed that was a good indication. However, two more international phone calls were made after. I called to ask what could be done, and the representative told me they could credit my account and I had nothing to worry about, and apologized for not being properly informed about their policies. A month after, I come to find my bill to be over two hundred dollars because they never credited my account. I called to ask if the bill was accurate, and the representative told me that I had to speak to the representative from the month prior to get it resolved. I waited for the call, missed it, and it was on my voicemail when I was informed that they were taking back the credit because of policy-- never once telling me! I called later on, and they could not find my bill in the system, told me they would call back, but never did, I talked to about 4 other representatives and all things said were inconsistent. Finally, one customer service rep. credited my account at 12:15 am, in less than 10 minutes. I spent the entire day trying to get it fixed, and it all could have been avoided if it was done properly the first time. JUST DON'T DO IT!!!

The good: Good amount of time for the money. Great customer service. Automated but also real people.The bad: Signal is poor in many areas. Need more towers built in southern Minnesota.Summary: I have had this plan for well over a year and have never had any problems with anything. The customer Serives is great and if you need to speak to a service tec for anything they will call you so that you don't have to sit on hold.

The good: Good promotion and flexible plansThe bad: Bad coverage - Customer service listens well but takes no actionSummary: I had one year contract with T-Mobile. Some areas are not covered and the carrier changes to AT&T. I had no coverage at all over the I-30W (from Amarillo, TX to Santa Fe, NM). When it was time for my contract to end, I called customer service so as no to extend my service, but they still kept billing me even I didnt have service. I called several times, they said: Oh we found our problem and it will not be repeated. However, I got bills for 3 months till they finally decided to end my suffer. Advice: dont make contract with them or if you already have it, shift to cingular.

The good: Cheap,only option with 1 year contract,GSM technology makes it universalThe bad: call dropping , reduced network coverageSummary: T-mobile is a good option for cell phones if you are looking for short term contracts like a year.They aslo have good minute plans and offer is very cheap at times.The service is pretty good.However the network coverage leavs lot to be desired specially when you are in restaurants or buildings.