T-Mobile Reviews See All T-Mobile News

Use PhoneDog's unique tool to compare T-Mobile cell phone plans, and you can get the perfect phone for you!  You can also read reviews about T-Mobile below.

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Average user reviews

 

Based on 670 Reviews

Overall
1.95
Service Quality
1.9
Customer Service
1.95
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

I'd think twice before using this carrier's service.

Posted on: October 5th, 2006 by V Valliere

The good: CheapThe bad: Cannot get service at my home, drops calls frequently, customer service stinksSummary: I was told when first signing up with T-Mobile that I'd have great reception from home. Still to this day I cannot get service from my neighborhood. When I called to complain, I was told that the company does not have enough towers in my area to properly service my needs. I am very dissatisfied with this. It is unacceptable, and I do no know why I remain a customer of theirs.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

T-Mobile - Bad Customer Service

Posted on: October 4th, 2006 by VAIBHAV BORA

Very Bad Customer service, i had to make 30 calls to transfer my phone. case was fwd to 3 supervisers and they didnt bother to respond. very bad treatment. totally frustated.. they were to compensate me $5 for all the trouble.. i started laughing...

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

T Mobile

Posted on: October 4th, 2006 by Anonymous

The good: Been trouble free for me. The bad: Some report limited signal inside buildingsSummary: I love my T Mobile phone service. I use it mostly to call on weekends with the extra free minutes. The price for service seems to be equal or better then many other plans. I would recommend T-Mobile.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
4
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

T Mobile Coverage leaves a lot to be Desired

Posted on: October 4th, 2006 by Peggy Verhoof

The good: Good family plan, very inexpensive no limit texting plan, good customer service reps.The bad: Too many areas with no coverageSummary: We switched to T Mobile from Verizon because the family plan was a good deal for us. However, even though I live just 12 miles from the center of NYC here in NJ, I can't get reception anywhere around my home or even near my kids school. I find when I do have reception in other areas the call will suddenly drop. T Mobile needs to boost either its signal strength or place more towers around heavily populated areas. If I had known, I would never have switched from Verizon where I had coverage no matter where I was, even in the middle of the Mojave Desert!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Get more - and more.

Posted on: September 24th, 2006 by Al Maytag

The good: Fair, inexpensive pre-paid mobile plan. Best customer service yet, great coverage. Good website, clear and easy to navigate.The bad: No record of calls available on T-Mobile's website for the pre-paid plan. That is the only hole in their service.Summary: A pre-paid cell/mobile plan was needed as a spare phone, and for occasional non-business use in our family. With the other major carriers charging an extra 99-cents or $1 per day just to use the phone, PLUS a higher per-minute rate, this was one of the easiest decisions I've had to make this year. We already have T-Mobile for a couple other phones in our family, so I knew the level of service to expect. With a little research, I found that Cingulair and Verizon both charged an extra $1 (Cingulair) or 99-cents (Verizon) PER DAY just to send or receive a single text message or make a 1 minute phone call - plus the cost of the text message or the minutes used for the call, of course! None of the other companies were realistic with their pre-paid plans as far as both their per-minute rates and when the unused minutes expire. Not even the 2nd and 3rd tier carriers/reseller companies like Tracfone, Net 10, Boost, etc. could hold a candle to T-Mobile's rates and unused minutes expiration policy. T-Mobile's pre-paid plans include a great bonus with the purchase of $100 total (over time) in refill cards, or you can buy the $100/1000 minute card to receive the bonus now. Unlike any other company at the time of this review, the "Gold Rewards" bonus gives you 15% more minutes free on any price refill card from then on, plus your minutes don't expire for one year, even if you only add the minutes from a $10 card from your spare change to your Gold Rewards account. It gets better. As a Gold Rewards member, all of your minutes roll over of course when you add minutes, but the expiration date rolls over too! Say you have a Gold Rewards account and you add a $25 refill card. Not only do all of your minutes roll over, but the expiration date for ALL of your minutes is renewed and extended for one year from the date of that refill, regardless of how many or how few minutes you added! No other company has a plan like this, and the $100 refills are only 10-cents per minute and 5-cents to send/receive text messages. T-Mobile doesn't have their hand in your pocket all the time ready to smack you upside the head with an extra $1 every day just to carry your phone and make a quick call home like the other top-tier companies have (and the lower tier/resller companies have some extra fees too). With T-Mobile's lower per-minute rates (with Gold Rewards) and a better, realistic, fair plan for rolling over your unused minutes, I can recommend T-Mobile as not only the best there is, but the best pre-paid mobile can be. It would be nice to be able to view calls made and received on their website, but that is a small thing to miss compared to the benefits of T-Mobile's pre-paid Gold Rewards plan that all accounts can receive either in time or right away. T-Mobile's customer service is the cherry on this sundae that makes a complete package even better. Unless there are extended factors, I would not recommend a pre-paid mobile as your primary mobile phone regardl

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

great customer service

Posted on: September 24th, 2006 by gladys derilus

When ever I have a concern or problem with my phone I don't have to worry because I know that it will be taken care of right away. They have some of the most understanding and pleasant customer service reps.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Amazing! truly Amazing!

Posted on: September 23rd, 2006 by Tyler Trusher

The good: Not even one dropped call, easy customer service, perfect quality!The bad: None!Summary: T-Mobile has ALWAYS offered quality service and support. Whenever you have a problem, they are there to help. I have never had a single dropped call ever. I love T-Mobile! I will continue to use there services!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

razr

Posted on: September 20th, 2006 by Anonymous

The good: great resolutionsleek thin designThe bad: isnt cheapSummary: I love my razr phone for tmobile. It gets a lot of attention. I get great reception everywhere I go.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

T-Mobile...Quality if you're in the city.

Posted on: September 20th, 2006 by Michael McKnight

The good: Very few dropped calls, coverage following msot interstates and major areasThe bad: In the boonies, there is little or no coverage.Summary: The service has been great. I subscribe to the $20 a month for 60 minutes/500 weekend. I don't talk much as you can tell, but the service has been great. So far I've only had a couple of problems with coverage. The major one was when I was in Plains, GA. Being a small town it got basically zero service the whole time. After about 30 minutes of running around looking for a signal it got 1 bar and it was good enough for the call. That's the only place I've really hit a coverage outage when I've needed it.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
5
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

T Mobile Service

Posted on: September 5th, 2006 by Sandy Sholtis

The good: Great Price and customer serviceThe bad: There are a lot of drop areas. I hit at least 5 on my way home from work everyday. Frustrating.Summary: All in all T mobile offers a great phone plan and customer service. The only issue I really have with them is the drop areas. My friends know when I'm hitting certain roads on my way home because the calls drop all the time.

This review is the subjective opinion of the user and not of PhoneDog.com

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