T-Mobile Reviews See All T-Mobile News

The good: Always clear.Great Service.The bad: 1/10 places has no signalSummary: T-mobile has great plans with just the right price. They used to be the best in signal, but a lot of carriers are beating them. They would be even greater with roll-over, but too bad. I recommend this for a business person who want a great deal. I wouldn't recommend this carrier for anybody with specific expectations.

The good: Cheap, but you get what you pay for.The bad: Unhelpful customer service, inflexible company, terrible coverage.Summary: Inflexible, unhelpful, they are simply out to get whatever $ from you.I wanted to change which credit card the automatic pay should go, so I called to discuss with customer service. They told me I could change it online, so I decided to do that on 9/13. On 10/11, TMobile charge the payment to the old credit card on file because apparently, my billing cycle closed on 10/11, and my changes were 2 days too late. Even though I called to ask about the change before I made it, the customer service rep never said anything about that. And I was *warned* online through fine prints. This resulted in a $40 over the limit charge on my credit card. I called again afterwards to ask if they could just refund my 1st credit card and immediately charge everything onto another credit card, I was told "There's simply NO WAY I could do that."Another incident completely unrelated, I have had TMobile for over 2 years and paid hundreds of dollars to them, all on time. I was late 10 days once because of a stolen credit card, they refuse to remove the $5 late fee. Hope they are enjoying that $5.On top of all that, the coverage STINKS! I get "Network Failure" in the middle of calls. I get no signal many, many times when my friends have signal with other networks.If I didn't have this cursed contract, I'd drop the company before I could blink. DON'T get TMobile!!!!

The good: Affordable family plans, easy approval even with past bad credit history, friendly customer care representatives.The bad: Often lose signal, end up "roaming" and using Cellular One towers while traveling within the same city.Summary: T-Mobile seemed like a great company. They are well know, and approval for service was easy. My husband and I filed for bankruptcy several years ago, and it continues to "haunt" us when applying for credit. However, the service of T-Mobile is not very dependable. Even while traveling short distances in my area, we lose a signal. Other times, a signal is available-- from Cellular One's towers! Although roaming is included with our plan so we're not paying anything extra for it, it's an inconvenience. We have to dial the area code while roaming in order to make a call. We have no access to our voicemail while roaming. Overall, I would not recomment T-Mobile to others in my area because of poor reception.

The good: Cheaper plan, great reception, good customer serviceThe bad: Limited phone choicesSummary: I have had T-mobile for almost one year now and am very impressed. I seem to be the only one that gets reception in the building's basement unlike my previous provider (Sprint) and other people's (Cingular, U.S. Cell.) Customer service has been very responsive and I am just happy.