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thought we would switch to t mobile to save some money. huge mistake cost us far more in the end to get out of it. the absolute worst phone service we have ever had in any phone. non stop dropped calls, calls that never actually came through but went to voice mail. my mother was on our plan too her phone never worked at her home although everyone else that went to her house with every other phone service worked with no trouble. their customer service is an absolute joke. they only know what the book tells them to say nothing else. i recently found out i have heart failure and need a new heart. so i call them and try to see if they would help us by at least by taking the phones back which were junk as well, back to take only partial off what we owed. i explained over and over to so many people that i had to have a phone i actually can recieve all calls. every person had the same text book answer. no compassion what so ever. the only answer i kept getting was, well we can have people come look at the tower. thing was we already had that done. the simple fact was they had horrible service in this area and turns out everyone else already knew that as well. so they obviouslly have no problems selling you there phones even knowing they have horrible service in that area. they may be cheaper when you look at their plans but thats exactly what you will get.

I had non stop problems from the get go. From customer service in and out of the store, phone issues, billing issues, random charges, attitudes, no sense of responsibility for their mistakes. All-in-all awful. I have tried all the phone providers. AT&T sucks, but I might have no choice. What a joke T-Mobile.

Don't even go to them. They have that new thing where we will pay your fees for breaking contract, but don't try and leave them!!! They sock it to you with fees and their service was a big goose egg. I even got hooked into a scam getting crazy charges and call after call month after month they couldn't get rid of it. I was three months from contract end with consistent calls about no satisfaction and problems and they still charged me fees and sent me to collections over it and charged me more for the collection fee. Worst company ever!!!! Get out if you can! I will never not blast them to the public!!!

After cancelling a family plan as soon as I got it, it has been more than a month and I still have not received all of my money back. Customer service representatives are incompetent and careless. Service coverage is crap.