I have been with Straight talk for three years now, and will be leaving due to customer service. Though the rates are amazing, in fact one of the cheapest out there, there is always a catch. The reception has been great, so whats the down side? Well for starters you have a very limited phone selection, and have to pay retail price all up front. There are also very limited perks outside being cheap and phone reception, while other companies have multiple plan options, competitive rates, same reception (if not better), better phone selection, multiple devices, internet deals, the list goes on. I do not need all the bells and wissels, so I have been content up until this point. What Changed? I moved to an area that doesn’t get service, my Verizon and AT&T roommates also do not get reception. No big deal, I turned on wifi calling, and use wifi. Problem solved. Until I get a notification it is not working, and to contact my provider. I was on the phone with them for over three hours, they made me change SIM cards (which has nothing to do with it.) When I asked they didn’t have an answer, so I listened to them. After changing the SIM card he needed to call me to ensure my phone was working… but Again I do not have cell reception. After three long hours the two employees I spoke with had no idea what I needed. I explained to the employee that he can try to call, but even if the phone is in service… I will not get it… because I do not get reception at my house. The employee was very rude to me when I reminded him of this and offered to walk to the street, but he insisted on calling my phone. It did not work. When he picked up the line he was speaking to me on he asked if it worked, it did not, and he insisted that it did because he heard a ring. I then tried to make a call and put it on speaker, so that he could hear the the call ring once then drop. Why must I have to prove myself? Why would I lie to him? I didn’t want to be on that long phone call any more than he did, and clearly he did not want to talk to me. After walking from my house to get service he called my phone with success. Then when I asked him ok now about my wifi calling, which was my reason for the phone call, I told him the option vanished from the settings. He responded with ok let me try one more thing…. He literally pushed buttons on the phone… then hung up on me. When I called customer service back, (which knowing I would have to talk to a different person) conveniently the customer service hours were closed. Both people I talked to were very rude, and wouldn’t give any explanation as to why my phone has been working for three years then magically stopped. The second guy told me the first guy lied to me, then he said he didn’t say that. They both lied to me, instead of saying this service isn’t available to out callers and you had it before but was flagged because we don’t offer it, and now you won’t have it. Instead they decided to lie, have me change a SIM card, so that it was no longer even an option in the settings. Hands down the worst I have ever been treated by a customer service rep in my life, have never been more upset about a service.