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PhoneDog helps you compare the best Straight Talk cell phone plans and phones with our innovative comparison tool. You can also read expert and user reviews about Straight Talk to help you learn more about this top prepaid carrier.

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Are you looking for a great wireless carrier experience without the crazy price tag? Then look no further than Straight Talk. They introduced their affordable mobile plans merely four years ago, offering amazing coverage and various phones that will give you an amazing experience for a competitive price.

Looking to find out more about Straight Talk? Check out some of these reviews from consumers like you. Our reviews are based upon customer service, network coverage, pricing and more, and will give you the best and most helpful first-hand experiences.

Do you have a Straight Talk experience? Write a review and share it with other consumers!

Average user reviews

Based on 15 Reviews

Overall
1.6
Service Quality
1.6
Customer Service
1.533335
Service Quality:
2
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
2

Would Not Recommend to a friend.

Straight talk

Posted on: August 2nd, 2018 by RayannaPax

I have been with Straight talk for three years now, and will be leaving due to customer service. Though the rates are amazing, in fact one of the cheapest out there, there is always a catch. The reception has been great, so whats the down side? Well for starters you have a very limited phone selection, and have to pay retail price all up front. There are also very limited perks outside being cheap and phone reception, while other companies have multiple plan options, competitive rates, same reception (if not better), better phone selection, multiple devices, internet deals, the list goes on. I do not need all the bells and wissels, so I have been content up until this point. What Changed? I moved to an area that doesn’t get service, my Verizon and AT&T roommates also do not get reception. No big deal, I turned on wifi calling, and use wifi. Problem solved. Until I get a notification it is not working, and to contact my provider. I was on the phone with them for over three hours, they made me change SIM cards (which has nothing to do with it.) When I asked they didn’t have an answer, so I listened to them. After changing the SIM card he needed to call me to ensure my phone was working… but Again I do not have cell reception. After three long hours the two employees I spoke with had no idea what I needed. I explained to the employee that he can try to call, but even if the phone is in service… I will not get it… because I do not get reception at my house. The employee was very rude to me when I reminded him of this and offered to walk to the street, but he insisted on calling my phone. It did not work. When he picked up the line he was speaking to me on he asked if it worked, it did not, and he insisted that it did because he heard a ring. I then tried to make a call and put it on speaker, so that he could hear the the call ring once then drop. Why must I have to prove myself? Why would I lie to him? I didn’t want to be on that long phone call any more than he did, and clearly he did not want to talk to me. After walking from my house to get service he called my phone with success. Then when I asked him ok now about my wifi calling, which was my reason for the phone call, I told him the option vanished from the settings. He responded with ok let me try one more thing…. He literally pushed buttons on the phone… then hung up on me. When I called customer service back, (which knowing I would have to talk to a different person) conveniently the customer service hours were closed. Both people I talked to were very rude, and wouldn’t give any explanation as to why my phone has been working for three years then magically stopped. The second guy told me the first guy lied to me, then he said he didn’t say that. They both lied to me, instead of saying this service isn’t available to out callers and you had it before but was flagged because we don’t offer it, and now you won’t have it. Instead they decided to lie, have me change a SIM card, so that it was no longer even an option in the settings. Hands down the worst I have ever been treated by a customer service rep in my life, have never been more upset about a service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Don't get it if you live in the middle between brooksville and falmouth ky

Posted on: July 1st, 2018 by Buddysammons

Service always drops goes in and out of 3g 4g to nothing can't call people sometimes won't even let me text about to go somewhere else with all 4 phones in my house. Only cell tower for 10 miles is for emergency broad cast but still shows up on the cell tower list with no cell service

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Horrible

Posted on: June 24th, 2018 by Tlggurl05

Horrible customer service. Took $360 from me still waiting on my refined. Receive confirmation numbers and everything still have not process my refund. If I do not have my money back with in 48 hours I plan to take them to see them in court and file a suit. I was transferred over 6 times. They own me a total of 8 months of service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Absolutely Horrible

Posted on: February 23rd, 2018 by ashleycochran

I've never been a big fan, but it was okay until my last couple of phones. My internet is always super super super slow even though I have supposedly "high" speed. This page is actually still loading as I type. I'm trying to look at cars to buy, but I can't, because the internet is so shitty slow. I called. They told me to try moving by a window or going outside... Retarded advice in the first place, but it's slow everywhere anyways. Last couple of phones themselves have also been shit and had multiple issues. So glad to switch to Boost Mobile whenever I can use someone else's phone to actually have the internet speed to order through them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Poor customer service

Posted on: December 16th, 2017 by She41

Straight talk customer service is terrible. Ittakes seven customer service worker to resolve one issue. Then they don't speak English. It's ridiculous how this phone company treats their customers. I will be going back to Att.as soon as my thirty days up.

This review is the subjective opinion of the user and not of PhoneDog.com

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