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I'm really disappointed with Sprint! They made a mistake and did not honor it! told me they will investigate the phone call i had with a supervisor and if i told the truth they will honor the mistake! told me investigation will take 2 weeks! never called me back and after 2 month there was an extra charge of 300$ on my account!! Ridiculous!! i have my own business and if i make a mistake customers won't pay me! and that's how it should be!

HORRIBLE CUSTOMER SERVICE...LEYANNE H NEVER HELPED ME AND JUST TRANSFERRED ME AND THEN I WAITING THERE FOREVER...NOBODY EVER CHATTED WITH ME...SHE NEVER EVER APPOLIGZIED ONCE...THIS SUCKS BAD...ANOTHER REASON NOT TO BE WITH SPRINT...HORRIBLE COMPANY

Worse customer service ever they keep you on hold for hours and just keep saying ther is nothing they can do to help you about charges that they double charge you for the supervisor takes 40 minutes to get on the phone then say please hold and transfers you to someone else who repeats what the last four people says and sends you to someone else all the the while nobody can answer your question or help you

I have literally never had a good experience with Sprint. Every time I enter a store the sales people never know exactly how contracts work. I'll ask specific questions about bills and what my monthly fees are, and they will literally lie about it or do not give a full story. They tried upgrading me and I asked will this increase my bill because I cannot afford an increase. Their direct answer "no it will not increase". Of course it did on the next month...When they do make mistakes it takes multiple phone calls and contacting different people to get it resolved. I once called customer service to resolve a billing issue that got messed up because the store sales person set up my account wrong. They told me I would need to go into the store to get it fixed. When I went in the store they said I would need to wait for the manager. They went to go check and see where the manager was and said that she was on her lunch break and would be done in a half an hour. I told him I didn't have time to wait for half an hour and asked if there's anyone else who could help me out. They said no but finally went to go get the manager. Once I talked to the manager and explained my situation she rudely responded "well our store can't make those changes" and had me call customer service...She didnt once acknowledge that she understood what i was saying, apologize for what I had been put through, or give any type of help or customer service. So now I'm calling customer service again while at the store. Another long and tedious call. I had now had to explain my situation to 6 different people. At this point of course I was frustrated because customer service and now the store were both telling me that the other entity was the only when I could fix my issue. Full of frustration I left the store. I had to talk to 3 more representatives in customer service before finally getting a supervisor on the phone who could resolve the billing issue. Not only are the sales people in store uneducated and trained poorly in their contracts and policies, but the customer representative on the phone also seem unprepared and untrained. Not to mention the actual phone service Sprint provides sucks. Like I said all the experiences with Sprint have been horrible! I finally decided to leave and even that was a challenge. In the store when I purchased my phone over two years ago I was told that I could own my iPhone within two years by paying 20 bucks a month for a total of $400. When I reach the $400 mark I would own the phone. It has now been over 2 years so I knew at this point I now owned my phone. I decided to after multiple horrible experiences with Sprint to move to AT&T. I canceled my service with Sprint and was slapped with a $221 fee. Apparently I didn't own my phone, but I was leasing it. They explained to me at customer service since I didn't call at the two-year mark to let them know I would like to finish the purchase to own my phone that they automatically switched me to a lease. What?! Why the hell would I rent my phone when I had already put $480 into it? I told them I was not informed of this in store and no reminder was sent out at this two year check point. I told the lady at customer service that this was not explained to me at all and basically the people in store lied. I was under the impression I would own it after I reached $400. She said that I could go to the store to get this resolved and I informed her that the store had closed down a while ago (probably because of the really horrendous communication and customer service they provided). She said I was going to have to pay the fee then in order to keep my phone. I said why would I need to pay this fee I thought already owned the phone and that's what I was told in store. She said it doesn't matter what I was told in store because I signed a contract. Well let me tell you Sprint, it does matter what your people say in store and on the phone because you've now lost another customer and I'm planning on taking the rest of my family with me. I also cannot wait to spread the word to everyone about how you are an awful company with shady people working for you and do not even provide good quality phone service!!!!