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The good: When problems, customer service available and helpful. When the reconfigured some towers and my area became a dead zone, they fixed it in a few days and didn't charge me for the time I had no coverage (this was back in NJ).The bad: Can't change plans without signing up for at least 2 more yrs of service.Summary: So far so good. I'd like newer, more competitive, sleaker phones to be offered.

frequency of signals are so bad that neither we nor the person at other end can hear us and this happens only when we are in our area (or maybe I should say in my house and the open area surrounding it)

The good: Cheap (at least with discounts applied), largely reliable when near a highwyThe bad: Service isn't as high as it should be. Limited on phone replacement to every 2 years - and only an el-cheapo is provided at that.Summary: While the area of service may have expanded with the merger of Sprint and Nextel nationally, the signal quality in the local area and their service as a whole have suffered. Once able to get a great signal throughout Eaton County, the level of signal strength has since dropped tremendously. Likewise their service has fallen in satisfaction.

The good: You can roam as long as you want without incuring a single penny of roaming charges.The bad: Sprint makes you think their unlimited roaming plan is risk-free, but is it really? (more in the summary)Summary: Sprint has a plan called the "American" Plan, in which it says that all roaming calls are treated like normal voice calls. If one does not read this carefully, one might think that one can be roaming during nights and weekends or during mobile-to-mobile calls and have nothing to worry about. Now you might define a "normal voice call" as just a regular call to any friend or significant other using unlimited mobile-to-mobile or night & weekend minutes. I mean C'mon! A "NORMAL" call to us customers is a call where we try NOT to use our day-time minutes in fear of going over. Who intentionally goes over their day-time minutes? So when Sprint says all roaming calls are treated like "normal voice calls", we think we can make "our" own "normal" voice calls. This makes us think this roaming plan is a really good idea! WRONG!!! Sprint defines "normal" differently than we do. Sprint's "normal" calls are calls that use your day-time minutes. You see, it's the opposite here. If you call 5 minutes worth of roaming at 10:30pm, you WILL lose 5 minutes of your day-time minutes, because roaming calls are "treated like NORMAL voice calls". Sprint defines "NORMAL" differently from us. It's true that Sprint will never charge its customers (who are on the American Plan) a single penny for roaming. The catch is this: If you ever use roaming minutes, they will all come off of your day-time minutes. Yep. That means even when you're using mobile-to-mobile or night & weekend minutes (which are supposed to be unlimited), you're still losing your day-time minutes one by one. Let's say you have a 300 day-time minute plan with unlimited mobile-to-mobile minutes, and you decide to make a call to your girlfriend or boyfriend (who also has a mobile-to-mobile plan with Sprint). Sprint doesn't charge you for your mobile-to-mobile minutes. Now let's say that 10 minutes into that same call, you walk into an area not covered by Sprint and your phone switches to roaming mode. Let's assume this same call lasts for a rediculous 400 minutes. Well, every minute after the first 10 that you used was charged against your 300-anytime-minute plan (EVEN THOUGH YOU & THE PERSON YOU WERE TALKING TO HAD THE MOBILE-TO-MOBILE PLAN). This means that this phone call alone milked you dry of all your day-time minutes already, and you will now be charged for every single minute you use thereafter. No, DO NOT think you can still call anyone else with mobile-to-mobile minutes afterwards, because once you've gone over your minutes, your unlimited mobile-to-mobile minutes don't exist anymore (at least until the next billing cycle). That means you'll have to wait until your night & weekend minutes begin before you can make another call without losing your minutes. Yep. Sprint makes you think their unlimited roaming plan is risk-free. No, they will never charge you money for using roaming, but you will lose as many day-time minutes as you use ro