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I walked into a local Sprint store at 959 NE Rice Road in Lee's Summit, MO and explained why I was looking to switch carriers. I needed phones for work that could use voice over data (i.e. I could make calls AND use the Internet at the SAME TIME). The representative, who said he was a manager, named Rashaan, told me that I could do this with their service. HE LIED!!!!!!!!! After spending almost 4 hours in the store, allowing them to run credit (to open an account) and putting down a down payment on the equipment and opening 5 lines of service, I left the store and went about my way. The next day when I tried to log into work while on a call, I got a message "Cellular Data is Not Available During This Call". Apparently, you can only use data and voice at the same time while you're connected to WiFi. Imagine my anger and frustration after I've been working 15 hours days to restore my credit, allowing them to run it, paying for new lines of service and getting iPhone XR's for 2 of the lines and finding out that he lied to collect a commission on a 5-line sale AT MY EXPENSE! Now I have to miss MORE time off work (I missed half a day Sunday to open the account) to go back to the store, return the equipment and cancel all lines after already giving the number to my work, the hospital, the schools, friends, and family. I would NEVER recommend ANYONE to go to Sprint.

Over the past 10 years with Sprint, I have been less than pleased with their customer svc department when it comes to anything above remedial, basic questions or cust needs. Over the past few years, since relocating to the midwest, their service has been very bad in the past few areas where I have lived. However this review isn't about that. This review is in regards to one individual within the Sprint finance dept, Akkeria. Since Sprint doesn't have a place I can find to leave a review (wonder why?), I wanted to give credit where it's due. If you ever have to deal with Sprint's finance dept, hope you get Akkeria. I would like to acknowledge complete professionalism from an agent in the Sprint Finance Dept named, Akkeria. When other agents in her dept would leave me on hold for 20 minutes and even hang up on me after calling back, I gratefully was able to get Akkeria on the line and she took the time to listen to my concern and do everything within her power to try and generate a resolve. Normally, incompetence and apathy (such as what I experienced with the previous two agents) are generally the status quo that I've experienced from many numerous depts of large companies like Sprint (and including Sprint). Departments that should be focused on resolve and customer satisfaction are at best only "pretending" to solve any real issues from a script that doesn't cover the problem at all or at worst, just place you on hold until you get tired of waiting and hang up. And lets not forget my recent and previous experience today, before Akkeria, when both a 20 minute wait and a hang up that occurred before I had to call back for a 3rd time! Akkeria is an agent that stands out from the rest and I only wish Sprint and other companies like Sprint would look to hire and train more people like her!

I owed a bill to sprint which I recently received for switching over to another company mid cycle. I didn’t mind owing them I just wanted to be done with them. Always having bad service and dropped phone calls. I had had enough! Last week 12/21 I paid 150 of the bill and informed I would call back to pay the rest. Today 12/28 they decided to STEAL my money without my authorization!!!! How much did they take? 400 dollars!!! I called them and was met with rude people that hardly spoke English and I could hardly understand! It is by far the biggest waste of time and money! Don’t go with sprint honestly I made the biggest mistake switching to them from Tmobile I switched back! They are thieves they only care about the money and not the customer!

I have been with Sprint for over 14 years and their service has gone down hill so bad! I called today to see if I can pay 1/2 of my balance due on Friday and to have my service restored until then since I was unware the othe authorized user on the account set up a payment arrangement. I was told well if you pay $250 today we can make an arrangement for the remainder. If I had the money to pay it today then I would pay it rather than trying to make an arrangement. All they say is well I am sorry but that is all we can do. I then ask how much would it be to cancel my services since I have the Samsung forever. I am told it will be $700. FOR WHAT! The one phone on my account was stolen 2 months ago and I am paying for a phone that I do not even have! Sprint really needs to re-evaluate things within their company. You plan could be $75 month but after all the stupid taxes and extra fees you end up paying almost twice that amount! So now I am without a phone, my job does not allow personal calls so that means my children nor family can get in contact with me and I am a single mom! DO NOT GET SPRINT! STAY AWAY!