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As a customer of sprint I have found out that all they care about is money no matter what type of service they have or the broken phones they give you. Sprint loves to scam people out of their money and try to resolve nothing. If you have sprint you should leave and go somewhere else.

On 3/7/18 I went to a franchised own store at the Mall of America, I was greeted by an Agent who was very helpful starting out- unbeknownst to me he was trying to win a sale by any means. I was quickly solicited to opening up an account, credit check, with two devices-- Now, My credit is pretty non-existent, he called up a guest service rep from corporate team( I imagine) who took my information and much to my surprise in a matter of minutes my credit was approved. I was charging my other device during this "transaction" -- I left the store while he was doing the final "close" on the sale. Upon returning to the store, I walked away with a phone and smart tablet with a monthly rate that seemed "OKAY" Oh to mention.. he also handed me the store card with his personal cell phone-- When I got home- I charged my devices, I turned on the phone(Motorola - Moto E4 4G LTE with 16GB Memory) Cell Phone - it didn't seem to get past the Initializing Network stage. I assumed that it was just part of the intricate set up and I left it alone- Left both devices alone for weeks and used my other device. Three weeks later- I forget the pattern lock on my tablet, go into the sprint store that is located near my home-- Come to find out that BOTH my devices were SUSPENDED a week after sign up. 3/13?? The nice agent at the store notified me that he didn't know why the devices were cancelled or when the date was. I quickly called customer service, SPOKE to one of the most unprofessional, downright despondent person ever-- Who gave me a bunch of jargon that didn't make any sense. This AGENT told me that it was suspended, instructed that I pay my balance of $88 to get the devices turned on? WAIT WAIT-- SPRINT suspended my devices a week later and wants me to pay a monthly balance for usage? She claimed that it was security precautions- The phone showed no usage in the week of service. I posed the question " WHAT IF I WENT TO A FUNERAL In the week, what if I TRAVELED across the country, what IF I HAD a grandmother in hospice" WHAT IF... no answer.. her excuse was NULL! Finally, I was able to get someone on the phone who offered me the truth as to why the devices were in fact cancelled. FRAUD! I am still trying to understand how many people were approved for a credit application and were sent home with devices and later accused of FRAUD!. SPRINT needs a fine lesson on CUSTOMER service, IT needs a lesson on how to communicate effectively within their own NETWORK, it needs PEOPLE who work behind the desk to give heed to concerns about the confusion of such policies. PAY what you owe-- i understand that concept. FAIR is fair.. But something seems eerily unfair about my experience with sprint.

https://community.sprint.com/t5/Services/Sprint-Failed-To-Maintain-The-Trust/m-p/990293 It is very good idea to plan for the promotional offers to get customers from competitors by giving cheap rates or additional features for the same product. No doubt, on seeing the promotional offers customers from competitors can attract and start using the features. This is very simple and straight forward business strategy. In the initial stage, customers enjoy using products, refer friends, talk in their network about the services/offers. However, the reality comes from behind the curtain after sometime, when customers start using the product. When I talk about services it includes different aspects, like how product is working, how customers are being dealt with, how easily customers are getting their issues resolved and most importantly "The Trust". In number of cases businesses failed partially. And this is what my friends and I have been experiencing while migrating from T-mobile to Sprint. A year and half ago, we were happily using T-mobile and were satisfied with all the services provided. Though services/plans were somewhat expensive but not too much. Then we came across the promotional offers Sprint was providing, those were somewhat cheap and we got one plus one iphone 6S for 24 months installments. We found, monthly plans were cheap and we recommend 10-15 friends to use Sprint and they all started. While starting with Sprint, we explicitly asked about using the phones internationally with foreign SIMs inbetween 24 months time span and we got confirmed that it could be done easily with a single call to international department and without paying any penny and plan would continue as it was. We confirmed this even on the sprint site also https://www.sprint.com/en/support/solutions/device/faqs-about-unlocking-your-sprint-device.html , where it explicitly mentioned: One of my friends, who got same services with me, at the same time, went to India last year and got devices unlocked and used foreign SIMs, without any issues However, now I also have planned my international visit for one month and requested for international SIM unlock and surprisingly, I got response that Sprint has changed the policy in August 2017, that if any one wants to unlock the devices internationally, he/she has to pay all the remaining payments for all the devices only then this can be done. I had 8 payments left and I have no issue to pay for the device, but now Sprint want that I should pay for other device also, which was free as part of plan and why it should be paid? because Sprint has changed the policy from August 2017. Changing the policy for existing customers, straight way, means: "While selling product show some product/services and when customer starts using the product/service, give something else." For me this is like Breaking of Trust. I have wasted so many hours in getting solution to this problem and finally came to the point that Sprint is not a trust worthy company and I should go back to my older service provider. And the most interesting part is, I have paid $250 extra for devices and then got calls from Sprint, company wanted to show some courtesy by paying $50...:), as they changed their policy. This was not the first time, I faced problems while using Sprint. Sometime back, I got bill in thousands and to get that resolved I wasted so many hours: https://community.sprint.com/t5/Billing/Far-last-2-months-getting-bill-in-thousands-instead-of-100-a... The moral of the story is, it is better to pay some amount extra to have good services from the good trustworthy company, that saves lot of time and keeps you away from frustration. ~Gaurav

I have been with Sprint for quite sometime but my family decided to switch provider, first, because the new provider has better signal in our area and second, there is a very good deal.So we switched and the remaining bill from sprint came. I have one line in a samsung galaxy 8 unit. The purchase option price was 187 plus a remaining lease commitment of 312.50. I was thinking that if I return the unit, this amount - 312.50 + 187) will be set off my bill. Guess what - of course it wasn't. After returning the phone, this line even got an additional charge of 343.00. I contacted customer service and they said the 343 was a charge for the cancellation of the agreement. If I wanted to get the phone, I have to pay additional 187.00? I RETURNED THE UNIT, I WILL PAY 343 FOR THE CANCELLATION AND ANOTHER 187 IF I WANT TO KEEP THE PHONE. And they gave me a number to contact for the details of getting the phone back that I mailed them. These figures should be presented to clients before selling them the service. Their charges are crazy. BEWARE.