Net10 Reviews See All Net10 News

Net10 offers an impressive lineup of no contract phones here at PhoneDog, Use our tool to find the best Net10 plans and phones for you, and read user reviews about Net10 below.

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Are you looking for a great mobile experience? Then you’ll want to check out Net10. The carrier has paired up with the top four carriers in the U.S. to bring their consumers the best wireless network possible. Simply choose a phone, select a plan, and get going at an affordable price. Add to that no contracts, no paper bills, and no hidden fees, and you’ve got yourself covered!

Want to know what everyone is saying about Net10? Then check out some of our user reviews. Rated on their coverage, customer service, pricing and more, our user reviews will provide you with first-hand experiences from consumers like you.

Have your own experience? Write a review here!

Average user reviews

 

Based on 266 Reviews

Overall
2.3
Service Quality
2.45
Customer Service
1.75
Service Quality:
4
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Net10 Good Value

Posted on: April 9th, 2008 by Anonymous

The good: Price is rightThe bad: So-So Customer ServiceSummary: Switched from AT&T Family talk to Net10 as I was sick and tired of all the taxes and surcharges on my monthly bill and wanted to control costs and minutes used by my two teenagers. Net10 has worked well for us although we had a little confusion with the porting of our phone numbers as I found the instructions at the web site a little confusing - but a call to customer service corrected the problem - and the next two ports I did successfully on the Internet and were complete within 1 business day. I don't know where Net10's call center is but I did have a little problem with understanding a couple of their people - their English was fine but they had very heavy accents but we were patient with each other and it worked out. I haven't had a problem with coverage area, reception, dropped calls but I am not a heavy cell phone user only 200-300 minutes per month. If you want all the bells & whistles Net10 is NOT for you. With AT&T I had a Motorola Razr with Bluetooth - you WILL NOT find a comperable phone with NET10 and I do not believe that any of their current phones support Bluetooth technology. In summary: if you want cell phone service at a true 10 cents per minute with no hidden fees this is the way to go.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

The price is right

Posted on: March 28th, 2008 by Shasta McNasty

The good: Inexpensive mobile phone. No contracts to sign. For $30 you get the phone AND 300 minutes of talk time. If you don't like it, you just toss it.The bad: Poor customer service communications skills. If you ever need to use their customer service, you will be disappointed.Summary: I had a business friend visiting from Europe. I thought it would be wise to get her a cheap Net10 phone so that she could call me if she needed anything while visiting and to call her family in Europe (since overseas calls are only 15 cents a minute - great price).Well, I purchased the phone and then activated it on the internet. They gave me a 10 digit number that I assumed was the new phone number. North Carolina area code? Oh well, no matter, it's 10 cents a minute regardless of roaming. The next day I got a message on the phone with the REAL phone number. They gave me a VA phone number, but I wanted a 703 area code and somehow I got a 540 area code. Again, not a biggy, since my friend would be using it.Gave the phone to my friend and we attempted to make a call to her home in Europe. Service Not Available is what it said. I went home and read on the Net10 website that you have to ACTIVATE the international calling feather FIRST. Why didn't they state this somewhere in the user literature? No problem. I activated the international service online. Then it said it would take up to 72 hours to activate the international feature. Hmmm. So, I waited 3 days. Phone still would not call overseas. Waited till the 4th day - still not working. I activated it again online. Waited another 4 days. Still not working. By this time my friend was already leaving to return to Europe. I ended-up paying much more for her phone calls because she called her family from the hotel I had put her up in. My grand plans of saving money did not work.I called customer service to explain that I wanted to do two things; change the area code to 703 AND add the international calling feature. The man on the phone said no problem. He got the international calling feature to work in an hour (not days!). But, when I called back to ask about the area code change, I was given the run around. They had to mail me a new SIMM card, and deactivate my phone for a week until it arrived in the mail.One last feature on my phone that does NOT work is the adding airtime on the phone. When I go to the Add Airtime screen on my Nokia phone, it simply reads Not Available. I added minutes on the internet, but then had to call customer service again when the minutes never showed on my phone after 2 days. They finally solved the problem.Summary: Cheap phone service. Great for kids or friends from out of town. Just hope you don't have to call their customer service center.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

They just plain stink!

Posted on: February 26th, 2008 by Brad Pendley

The good: 10 cents/minute- if you can get it to workThe bad: You name it, CS, phone, plansSummary: We have been using net 10 for 2 months with nothing but trouble. We have had to have the phone reset multiple times. The automatic minute plan did not work so they shut the phone down. Had to get a new SIM card. Spent 3 more calls to get it to work. Then they changed our number, even after being told it would not change. the only way we knew the number changed was by looking at the caller ID on the home phone. Many times we have c alled and had to hang up to try and get a person we could understand. Nothing but trouble and NOT worth it.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Good Service

Posted on: February 12th, 2008 by Jerry Hiro

The good: Reliable and I'm only paying $15.00 per monthThe bad: Can't take pictures and isn't colorful.Summary: If you want a cheap phone for communication instead of texting or taking pictures, this is for you. I have a camera for pictures, and a pc for messages. I have found that ALL cell phones get the same signals.... it's not the phone.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Worst Company I have ever dealt with

Posted on: February 7th, 2008 by Pat McCormick

The good: 10 cent minutes good.............The bad: Terrible company,they don't care about their customers.Summary: Bought minutes, were not added to my phone, I called them to add them and they did, but did not extend my service date and deactivated my phone. I spent 2 hours between two calls with them and they would not give me my service extension without me buying more time. I talked to two managers and both of the hung up the phone without answering my question. Company is a mess, they don't know how to handle any technical issues. STAY AWAY

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
3
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Very Disappointed

Posted on: February 5th, 2008 by Steve Weaver

The good: Nice display and user options, inexpensive.The bad: Poor signal qualitySummary: I shopped around for prepaid service and asked several people their opinions on different services before settling on Net10. Little did I know that my service area would be SOOOOOOO limited. Even on some of the highest points of my town I have NO signal, even though in some locations, on a clear day I can see, with the naked eye, as many as six different towers. Net10's advertised service area is not at all accurate and it has been a bitter disappointment. Other than the low per minute rates, Net10's phone service leaves a great deal to be desired.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Decent starter phones for kids, or those who use infrequently

Posted on: February 1st, 2008 by chuck rich

The good: Low priced service,and easily added airtime withairtime cardsThe bad: Phones that are available with plan are of marginal qualitySummary: I have been using a Motorola v171 for approx. 2 years now, and it is just now starting to give out. I decided that maybe I would upgrade, and get one of the available camera models..Until I read online reviews.Now, I'm considering switching to another service carrier to get the features, and quality that I want in a phone. Also customer service with net10 is difficult.I understand that they are based out of South America..Hence the language barrier..Otherwise, the phone worked for what I asked of it, pretty well..NOT ENTIRELY DISPLEASED..

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Net 10

Posted on: January 19th, 2008 by C Bloom

The good: NONEThe bad: Poor customer serviceSummary: I bought the new easy minute plan, 3 days before my air time card was due. They suspended my phone and kept my money and minutes. Three different days I called and was givin a run-around. Do not use this service!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bait and Switch

Posted on: January 19th, 2008 by William Prim

The good: Good coverageThe bad: I purchased a phone from the Net 10 website. It says very clearly in big bold letters the phones comes with 300 minutes and 60 days of service plus 300 bonus minutes when activated. When i activated the phone i was only given 10 minutes. I call customer service and i was told i was mistaken. I asked then to check my order number and they would see but they continued to tell me i was wrong. It took a long time on the phone with them just to get this because they don`t speek english.Summary: I will never do business with Net 10 again. I think i will have to do a charge back on my credit card to keep from getting screwed by them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Beware!

Posted on: January 5th, 2008 by Ty M

The good: It seem cheap The bad: But it's not when you buy minutes and they don't give them to you!Summary: I bought 300 minutes on their website 2 months ago and the minutes never came to my phone. I put in a online tech support ticket. They said to call. I called on 12-6-2007 and they said the minute should be on my phone in 2 hours... Here it is January and they still haven't shown up. I called and they said that they had no records and would not refund my money or give me the minutes I bought.They are thieves and have the worst tech support ever! When you call their number if you say you want support it hangs up on you. You have to say you want to buy something to have your call put through to a real(Indian)person who has limited ability to even communicate in english... The phone sounds like a good deal but BEWARE, they are thieves! I plan to give them more advertising than they could have ever bought for $32.48!

This review is the subjective opinion of the user and not of PhoneDog.com

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