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The good: Low rate,excellent coverage in my area,better in EVERY WAY than AT&T GoPhoneThe bad: none so far.Summary: Bought a cheap phone at Target with 300 free minutes. Had it activated in less than 5 minutes. Decided to upgrade the phone...got a nicer phone also with 300 minutes. Called customer service. Transferred the 280 minutes from the old phone with no problems. Minutes were on my new phone while I was still on the phone with the lady. She spoke with an accent but perfectly good English..better than some people who are American born and live around here.Better than GoPhone...service time as well as minutes roll over...with AT&T it's just minutes. When you add minutes,your service time starts all over again.With AT&T, they charge for a minute whether the other party answers or not. Net 10 does NOT.I don't have unreasonable expectations that Net 10 is going to be like a full featured Sevice such as verizon. IT does what I need it to do flawlessly.If you want all the bells and whistles,sign a 2 year contract with the big guys. Don't complain if you get what you pay for with Net 10.

The good: Good coverage, good ratesThe bad: Customer service, upgrading difficult, limited features.Summary: I've used Net10 for over 2 years with few problems. The problems came when I "upgraded" phones. Started with a Nokia 1600 "pocket dialer" and upgraded to a Motorola W375. Took weeks and a new sim card to succesfully use the phone. Bought a cable to connect phone to PC, no joy. Just doesn't happen. Won't work. "Upgraded" to LG600G and am now without phone service. Seems that "porting in" is not as easy as making a phone call.24-48 hours is the current catch phrase that they've taught the customer service people. I'm very dissatisfied with that. 24-48 hours from right now, whenever you call or email, or read this.Give it 24-48 hours of thought before using this service. I'm going to look into Cricket.

The good: NoneThe bad: Everything about this phone serviceSummary: My husband and I use so few minutes on our cell phones I thought it would be good to get prepaid phones. After much research I went with Net10. While many reviewers said the customer service was horrible, I felt that we would not encounter that issue since we only wanted the most simple options.Anyway, we got the phones and the one thing I wanted to do was to port our old phone #s. This became a nightmare. On the 1st day of phone service I was told in order to port our old phone #s, they (net10) would have to send me new phone cards. After waiting for a couple weeks I finally received the new phone cards from tracfone (which is the parent company), and after much time on the line with customer service, where the connection is bad and hard to understand very thick foreign accents, the phones were activated.Well, 2 days later my husband's phone just breaks. It took three phone calls and another few weeks to get the replacement. I once again had to go through the process of porting his old phone # over. Net10 insisted that the phone # I was giving them was never associated with his original net10 phone, but after complaining they told me the port was complete. Well, that never happened. After being told 3X that the port was completed I started to lose my mind. I finally got someone on the phone who said that I needed a new SIM card for the phone in order to get the number ported. I asked, why did 3 other people tell my the port was complete if I needed a new SIM card? The response was, "I dont know." The other thing that really upset with this phone call was that they kept insisting that the phone # that I had been calling my husband with prior to his phone breaking never existed.Okay, so now I have to wait for a new SIM card. Well, I never received it. I was told everytime I called that it would be 2-3 business days. On the 4th call it would be overnighted. And the crazy thing is everytime you call customer service you have to regive all of your personal info (name, address, etc) and if they transfer you to a different department, you have to restate your personal info again. To make a really long review longer, I never received the SIM card. So I switched my phone service, and it doesn't end here.I want to get the phone #s ported back to my new phone service and Net10 wouldn't process the request because my phone is no longer active. The response was that I had to buy at least 300 minutes ($30) to activate the phone. I protested asking to speak with the manager, and then his manager. Well, they finally hung up on me. In the end I activated the phone just to port my phone number. It hurt and infuriated me.So I truly say to anyone looking to purchase a net10 phone, "Don't do it!!!"You really get what you pay for.

The good: Service is always availableThe bad: Gets expensive, customer support folks don't speak EnglishSummary: I had a Nokia 1600. It's pretty basic, but it does the job. Net10 is very reliable in Oklahoma City. I did have to call customer service once when an airtime card didn't activate correctly. It did take a while, but I got my minutes and I had zero problems from then on. Just don't buy airtime after 10 PM!