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Our phone is on roam or no service half the time. They argue with me one time for 6 hours before they would admit their rented tower was down. Every time its always the customers fault. After 3 years we are looking for another service.

I recently purchased a net 10 phone The phone had a bad simm card - When I called customer service and gave them the phone brand # model number . They sent the wrong SIOMM card - We are still going back and forth on this. A friend of mine recently bought a Net 10. He was able to activate it but could not make outgoing calls. So after spending $30 on the phone and $20 for a phone card he has a useless piece of JUNK. THINK LONG AND SERIOUSLY about using Net 10 phones and services. I've had nothing but lousy experiences with them

I have been using Net10 for a couple of years now and I love it. I am now using the Samsung Optimus Net and it is awesome. The only complaint I have is that I work in a metal building and don't have service inside. I can live with that. When I switched from non-android to the android, I transferred my number and minutes and it went smoothly. I have not had any problems with customer service. They are great.

I had a non-andriod net10 phone for about a year and was getting tired of it freezing and lagging and so on. I found a good deal and got the net10 lg optimus net. Great phone for about two weeks, then it started freezing and re-booting in the middle of phone calls. It also drops every single call I get with out fail. The activation process was super annoying, I had to go with out service for four hours. When I was so tired of not being able to make phone calls on my phone that I wanted to switch back to my old phone that lagged and froze just so I could actually make a single phone call I was told they would have to send me a new sim card, which would take between 5 and 7 days (of which I am assuming I would not be able to make any phone calls). Basically, I am guess that this is net10's way of forcing people to buy new phones. I am planning on switching my phone service the next chance I get. Lucky for net10, I'm broke, so that might not be immediately.