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The good: Cheap minutes, acceptable phone for priceThe bad: Customer service overall is worse ever dealt withSummary: Net10 and tracfone are one and same company after numerous lies by representives. They are good at that (lies). My tracfone would never add minutes, and bonus codes never worked. Was told it was me (phone), not there service. Bought another with same slow problem! Net10 was better rate, but cutomer no service carried over to net10. It was nightmare just to transfer single number to another phone (days and hours). I have stuck with them because of cheap rates, but am getting out. Ever seem like your in line wating grocery store for hours with no end in site? Well with any net10 or tracfone this can become your reality with customer service. My advice is dont get fooled by there rates with the no service (other articles mentioned)! Buy phone service with reputable service. Cant hurt at this point try other low cost options for me(anybody)!

The good: Cheap and reliable The bad: Lacks features and adding time is now a hassle. Takes about an hour with a customer service rep instead of 5 minute on their site. Summary: I have mixed reviews on them. First off I want to say is they falsely advertise. The phone I got claimed to have web support. It does not. If your getting it think you can get online with it, forget it. Now I know some phones from other carriers also claim internet service but limit you to within their private network and people are upset about this. This isn?t the case, there is no web access at all. It a flat out lie and false advertising. Also I thought I could share picture messages with my friends, forget about it. The only pictures I seem to be able to exchange are some old-style dot matrix graphics that are preloaded in the phone with other net10 users. I couldn?t even send it to my brother with a real cell phone that accepts real pictures and video. Ringtones are a joke. You seem to be stuck on their tones from their site. And you cant even view them unless you have a phone already because you need to enter your numbers from your phone to access them. None of them really peaked my interest, but I bought one anyways. There are supposedly graphics and such that you can download but this isn?t true either.When I got the phone 300 minutes were included with it. However, you try to add them you find out that you cant. I had to call customer service to get my free minutes that came with my phone. It was a long and tedious process where I ended up having to add a few long codes into my phone. I did get my minutes but it was a hassle. My friend had the same problem but never called and got her minutes. She purchased hers maybe a year later. So it wasn?t a freak incident.Adding time use be easy. I use to log on their site and add time. Now it doesn?t work. It goes all the way to the processing the credit card then fails. It simply just continues to try for a long time and fails. Last time I had to call in to order more minutes. Afterwards the site seemed to work and I could even order ringtones again. But again, I am running to a repeat. Calling them to add time every month for number of weeks will be a huge inconvenience. It is a long drawn out time consuming hassle with someone whom barely speaks English on a phone system that you can barely hear the other party. Sorry but I do not wish to spend an hour or hour and a half each time I wish to add time to my phone. They simply try giving you different excuses like they need to put you in the system and such, well oddly, I?m now sitting in the same situation a month later and I?m in their system. I think it has something to do with this new automatic monthly payment deal they started. I think they are forcing their members to use this method by causing them hardship using other methods. One other thing is if you run out of your service time or minutes, you loose your number. So you need to be sure you keep them up. I fear to be talking and run out of minutes because then I will have to get a new number. And I really like the easy number I got by luck of the draw. Especially

This phone service has been reliable, consistent and inexpensive. I used to have a contract phone and it was easy to run up roaming charges but on this Net 10 phone that can't happen. It picks up a signal where most other cell phones do and my Nokia 1100 is the toughest phone I've ever seen. I drove over it and with a little repair it still works.

The good: -cheap serviceThe bad: -restrictive-some restrictions can lead to deactivation of service without notice or proper explanation in the agreement resulting in a useless phone and loss of pre-paid minutesSummary: BEWARE!! Net10 at their discretion can de-activate your phone rendering any pre-paid minutes you have remaining unusable unless you purchase another phone from them. If you happen to make or receive a call outside of the U.S. (happened to me in Canada, for example)it is considered "roaming" and, even though it is not specifically addressed in the User's Guide or in the agreement, Net10 will simply pull the plug on your service and refuse you the remainder of your prepaid minutes or a refund on those minutes. Given that this is not specifically mentioned in the agreement, I would like to pursue this through legal channels.