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Got net10 in 2009.... never had a problem with the phone or customer service and have had the phone from day one

This was my email complaint after several attempts to speak to somebody with a clue: I have had a Net10 phone since 2009. I ordered a new phone from your website on April 2 or so and never received it. The charge to my bank account disappeared and when I called your support people they had no record of anything and they maintained that my email address is invalid.....although it works just fine when I use it to access my account. I spoke to Sheena, who claimed she was a supervisor, and who maintained this was all my fault because she couldn't access my account because she couldn't get the email address right. I spelled it out to her 3 times but somehow that just wasn't enough. So I gave up trying to get any help out of her and I ordered the same phone for the second time on April 10. On April 12 I used the 'Track My Order' to check on it and the status was listed as 'Canceled'. I called earlier today and spoke with Noel about this and he could not give me any answers about anything, saying I need to call my bank because this order was allegedly cancelled due to a 'fraud' issue which he had no information about. I called my bank and was told there was no 'fraud' issue. So now I'm left with no recourse whatsoever in trying to get one simple phone from you people. I get no help, your support people are clueless and have no idea how to resolve this. Every suggestion I made was answered with a 'NO' we can't do that. It's pretty clear you people can't do anything. The reason I'm taking the time to write this is because up until now I haven't had any problems with your service. I just want a better phone. That's it. Sounds pretty simple, doesn't it? But it appears I'll have to go to another provider just to get a simple damn phone. So I want somebody who knows their ass from first base to call me and resolve this issue. I've been on the phone with your incapable support people 4 times so far and I'm no closer to getting another phone. All I've heard is how the support person can't do this or they can't do that and I'm telling you I want to hear from somebody in your organization who actually can do something. If you want my business to go somewhere else I can certainly do that but my travails with this abysmal customer service will be well documented. If you're going to be this combative and uncooperative with me I'm going to make sure people are aware of how incompetent you are before they waste any money.

I bought a Net10 for travel purposes only so I only need it 3 a year. I called to have the service re-activated after using only 1 time and was told my SIM card was bad. WTF? Really? Only after using 13 minutes? Sent my husband down to buy a phone from Radio Shack. If Net 10 thought I was going to go and purchase a new phone so they could screw me a second time, they're crazy!

Transfer minutes from old phone to new phone. And did not give me all my minutes. Been on cust, service over 7 hours. And still no satisfaction.