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The customer service is a nightmare. Horrible service. Employees not correctly oriented. Lost my 10year phone number for an employee error in the portability process.

i have net 10 on my iphone the first month is great i gues because i payed where from a store. first time trying to pay the next month was a joke, im trying to do the simpest thing call, give my cc number, pay, thats all , simplese task of a company, ive been trying for 2 days and have called 19 times now. with no luck. i am switching to tmoble tomorrow, they are a legitimate company for 10 bucks more a month. i guess you get what you pay for, stay away from net 10!!trust me!

Net10 systems and processes are convoluted, over complicated and, in the end, are destined to fail the customer. The website is horribly designed in form and function. The only technical assistance it seems to offer is how to make it easier to buy more time. Ironic that they want me to buy more time when they can't even give me a phone or service that works in the first place. What a waist of time and money this company is in product and service. If you are thinking about using Net10, my advise is that you would be better off with two tin cans and a very long string. Don't do it, just run far and run fast to make sure you don't get involved with this company in any way, shape or form.

My husband has had net10 for a couple years with no problem. He wears hearing aids so decided to buy a hearing aid compatible phone. He got it and it was harder to hear than his old one. We sent it back and tried to reactivate his old one. We needed a new SIM card. They sent one and twe weeks later we got it. Never could get the phone to activate. After of calling, talking to multiple persons each time and each one asking me to enter codes I was finally told they sent us a corrupt SIM card, so they sent us a nother one.After starting the activation process and waiting overnight and still no activation I called. I spent an hour and a half on the phone, talked to 4 different people. The last person I talked to was supposedly technical supervisor. He, after 45 minustes of< I don't know what he was doing, he told me they sent me the wrong SIM card. He said something about ATT towers and some other towers. Not only did they send me the wrong one once, they did it twice. They are sending the right card but I want my husband to use a different service. I'd do it now but he has over 1000 minustes and air time until Jan. Don't want to waste that money. If you're thinking of using Net10, think twice.