Metro by T-Mobile Reviews See All Metro by T-Mobile News

Metro by T-Mobile​ (formerly MetroPCS) is one of America's top prepaid phone providers, offering selections from top of the line manufacturers and phones. Use PhoneDog's comparison tool to find the right Metro by T-Mobile​ plan and phone for you, and read reviews of Metro by T-Mobile​ below.

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Offering no surprises or gimmicks, Metro by T-Mobile​ is a straight-forward carrier with fast 4G LTE that piggy backs off of the T-Mobile network. Tired of signing up for two year contracts? No problem with Metro by T-Mobile​: their plans require no annual contract and let you alter your plan whenever you need. Plus, taxes and regulatory fees are all included in your low price. It’s that easy.

Are you wondering if Metro by T-Mobile​ is right for you? If you need some insider knowledge, take a look at our helpful reviews from other users. Based on customer service, network coverage, and more, these reviews will get you in the know with Metro by T-Mobile​.

Average user reviews

Based on 205 Reviews

Overall
2.531705
Service Quality
2.47317
Customer Service
2.27451
Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

cheap cell service

Posted on: November 10th, 2012 by Anonymous

You get what you pay for and metropcs has always been a bargain for me. 50 bucks a month unlimited everything and I always have service and the LG MOTION 4G is a great phone for 150 bucks. What more could you ask for? Customer service. It pretty much is terrible unless your issue is small.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Was happy until today...

Posted on: October 18th, 2012 by Anonymous

I have always understood that metro pcs was a cheap alternative for a smart phone. You pay for what you get which actually turns out to be a good deal for us consumers. HOWEVER, I became irrate with Metro PCS today. I will not go through my full rant as all the details would fill the screen. However, the customer service chat online is a joke. I am so very disappointed with them that I am considering changing companies. I plan to call customer service tomorrow to see if they can in any way resolve the situation. But, I WILL WARN ALL- if you upgrade plans at any point you will be charged hidden fees that nobody can seem to explain with that none of their representatives can intelligently explain. Due to their mistakes I have wasted a WHOLE lot of time, frustration and money. I am not sure I recommend them anymore.. Shame on you Metro PCS.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

You get what you pay for.

Posted on: October 15th, 2012 by Anonymous

Service is unreliable and glitchy, and shuts down/craps the bed when you need it most. I pay for internet/youtube, yet when I need to use them, neither of the services work unless connected to wi-fi, which is also glitchy, by the way. Phone storage is filled up way too quickly, and the android system all in all is too glitchy. If you want good prices and can cope with bad service, then Metro is for you. If you need a reliable phone, I suggest buying from another carrier. Customer service call quality was bad, and it took forever for me to finally reach someone who I could barely understand.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

What to be expected from METRO

Posted on: October 9th, 2012 by Carl Max Augustin

I've been a metro PCS customer for a while now, and I've only see people complain about the service and never mention the good parts( never had costumer service problem because I go to the main office in my area and not some authorize reseller ). Yes the internet connection they offer on the $40 dollar plan suck, and yes it does not have the best coverage out there , but it certainly give you the best price for the service it offers. Unlimited talk and text , and some internet depending on your plan , and all that with no yearly contract. If someone were to compare that service to any of the major carrier from whom you have to get a contract and pay extra for Unlimited talk ,text , and data, they would notice that metro offers the best price.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

METRO HAS IMPROVED

Posted on: October 6th, 2012 by Anonymous

BETTER BUT NOT GOOD YET, THE PRICE IS GOOD THO

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

METRO PCS SUX..!!!!!!!!!!!

Posted on: September 21st, 2012 by Lanny Armstrong

I have had Metro PCS for oner a year. I have never had a GOOD experience..Your thick accient CSR's are the worst of any company I ever had. I cant sign in because you tell me my User name lanny161940 is wronf My secret answer is wrong 11525griffinblvd is wronf and I got a temp password yp7grm^j is wrong. This is after you texted me those answers.WHY WHY WHY?????????????? Lanny B. Armstrong

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
2
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

LG Esteem Worst Phone I ever owned

Posted on: September 19th, 2012 by Anonymous

I had Metro before and switched to another carrier (Boost) two years later I can back to Metro just because of this phone. I could fill pages, but in short....The phone is non-responsive, I can't always answer calls at times, can not make calls, switching from one screen to another can take forever. Metro is OK for the price and I send many International Text and call land lines for free...this would cost me hundreds with an other carrier, i.e Verizon, Sprint, etc. If is was not for the phone.....I would be a happy camper!!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Non existent customer service, but gr8 value!

Posted on: September 17th, 2012 by Rajiv Jadhav

I've had the service for the past 2 years and I haven't had any problems. No dropped calls. No billing issues since its prepaid. The family plan is great since you save $10 a month with 2 lines on 1 account. Data speed isn't great especially for streaming video. But its ok for general internet surfing or doing a google search. Its ok even for downloading apps on Play. They've just started online chat -which you see when you log into the account online. This is very helpful since reaching a human being on the phone system is excruciatingly difficult and complex (need to press a sequence of numbers on the IVR). I live on Long Island, NY. 3G service is very sparse in NY. I dunno about 4G. Phone works in Canada too (canadian side of Niagra falls)

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

happy with metro pc

Posted on: September 5th, 2012 by Anonymous

Hmmm, I was looking for phone reviews, but found this about metro pcs reviews. So many negative reviews, and maybe when people have a bad experience they are more apt to vent...but I had to respond, because I have had nothing but a positive experience for the last year or so. I have had great customer service, which seems to be the biggest complaint. I have had no problem with coverage at all, I seem to get coverage where everyone else does (att, etc..) Plus, the price is quite good, after being ripped off by att forever (which I had no complaints either, but it was double the price!) If it gets as horrible as some of these reviews, I'm sure I will switch, but so far really good....just looking for a new phone because I dropped my old one in mud where it stayed overnight, but still works, just too glitchy...I recommend Metro to everybody! I sure hope my experience stays positive, and I love that I am not tied to a contract!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Scam company don't use

Posted on: August 11th, 2012 by Anonymous

This company calls my elderly mother's cell phone daily eating away her cell phone plan minutes. She's never done business with this company and they won't quit calling. STAY FAR AWAY. Number originating calls is 323-592-9365

This review is the subjective opinion of the user and not of PhoneDog.com

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