Metro by T-Mobile Reviews See All Metro by T-Mobile News

Metro by T-Mobile​ (formerly MetroPCS) is one of America's top prepaid phone providers, offering selections from top of the line manufacturers and phones. Use PhoneDog's comparison tool to find the right Metro by T-Mobile​ plan and phone for you, and read reviews of Metro by T-Mobile​ below.

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Offering no surprises or gimmicks, Metro by T-Mobile​ is a straight-forward carrier with fast 4G LTE that piggy backs off of the T-Mobile network. Tired of signing up for two year contracts? No problem with Metro by T-Mobile​: their plans require no annual contract and let you alter your plan whenever you need. Plus, taxes and regulatory fees are all included in your low price. It’s that easy.

Are you wondering if Metro by T-Mobile​ is right for you? If you need some insider knowledge, take a look at our helpful reviews from other users. Based on customer service, network coverage, and more, these reviews will get you in the know with Metro by T-Mobile​.

Average user reviews

Based on 205 Reviews

Overall
2.531705
Service Quality
2.47317
Customer Service
2.27451
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

You guy's stink!

Posted on: February 5th, 2013 by David Breaux

I have never been on a website that is so horrific. Try signing up for metropcs auto pay, but first you must sign up for ewallet. You will never get there. Then try signing up for auto pay from there customer service dept. I have been waiting 2 days for a text from metro with a password. See Ya Metro

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

4G LTE does work

Posted on: January 11th, 2013 by Antonio P. Marchesi

It is not the fastest 4G but it works very good, the mobile hotspot is free with the $55 unlimited plan, I own the LG Motion (which should be called the mini S3) I used to have the Admire which is 3G and the internet was horrible slow but still will work, but now that I got the 4G I ca watch youtube videos without buffering in full HD, sometimes the 4G works faster than the WiFi when loading web pages, now for those having problems with the data signal make sure you update your PRL easily done by calling *228 and chosing option 5, latest PRL is 3032, in order to avoid the stupid charges from the stores just order your phone online and activate it dialing *228 is very simple, faster than the in-store activation and free. I have never experienced drop calls or any problems of any kind, Absolutely recommended the LG Motion if you can't afford the Samsung Galaxy S3, no other phone but the S3 can beat the benchmarks achieved by the Motion, ubber fast and reliable phone with an extremely good battery life around 8 to 13 hours depending on the usage and it could last more if you aren't making calls or surfing the web. I gave 4 stars to customer service because they are not very bright, they will sell you a phone without even bothering on updating your PRL which will cause you to lose your 4G signal in the new areas of coverage. So far 5 of my friends have switched to Metro from the Big Companies after they saw my speeds and how much I was paying for the service, so far all are super happy with the savings the LG Motions the S3 and the service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

621 n state

Posted on: January 9th, 2013 by Patricia Isabel Figueroa

the best metro in san jacinto town is the one on ramona and state they have the best customer service and they always take care of their customer ask for patty

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

This is a great phone company to be with!

Posted on: December 29th, 2012 by Anonymous

I closed my account with Sprint to go with Metro PCS. As a senior citizen Sprints prices are just over the edge. I'm on the $30 a month plan using the LG Motion and could not be more pleased. This plan does everything my wife and I could possibly want. I would highly recommend Metro PCS to anyone on a budget. Arn't we all!!! As far as customer service is there any phone company out there that you just love their customer Service!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

dont even bother going th metro pcs

Posted on: December 28th, 2012 by Jordi Munoz Evangelista

it is the worst phone company i have ever bine with, my phone stoped working, i never got serves and over all i hate it

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Can't Beat Value

Posted on: December 13th, 2012 by Anonymous

The service is absolutely legitimate. I came here after being on overseas after I had suspended my phone service only to come back for Verizon to tell me I owed them for 4 months worth of bills AFTER I had suspended my service. I bought out of my contract with the thieves called Verizon and 2 family members followed suite. The guy who sold me the phone was knowledgeable and answered all my questions and I pay $30 for unlimited call, text, internet 4G, data and anything else you could think of. Its a deal that is seriously too good to be true. Have not had any problems with them and I've been with them for about a year now. They are about to merge with T-Mobile so you know they are definitely legit, if you have Verizon or Spring you're probably getting ripped off. Make the switch.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bad service!!!!

Posted on: December 13th, 2012 by Anonymous

MetroPCS is a joke. Like most people said on this web site...you get what you pay for. So for $50 a month you get spotty service, rude customer service and oh depending on the weather some times your phone wont work at all. I would NEVER recommend this service to anyone. Go somewhere else that has pre paid phones like Verizon or Sprint.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

The Worst Service I Had Than T-M, Simple-M, Sprint AT&T Verizon

Posted on: December 8th, 2012 by Hua Chang Fang

I'm very regreted to switch to this company. Usually I work in NY and NJ, I would rate the coverage as the following: MetroPCS : 2/5 T-M/Simple-M :4/5 Sprint: 4.3/5 Verizon: 5/5 I would rate the 4G/4G LTE speed and coverage: MetroPCS :1/5 (very poor coverage, 1M - 3M ) T-M/S-M: 4.5/5 Verizon:5/5 I paid about $650 to opened a new account with Samsung Galaxy S 3 and Unlimited 4G LTE plan, I test the Lte speed and coverage after I got my phone, it got 9M download speed in their store(8 Ave & 37th St Manhattan), this is lower than my simplemobile 4g, but still not bad. when I got home, the speed down to 3M (39th st, Mahattan), can accept too. Yet when I went to Brooklyn and Queens, Only few area has 4G and the download speed was as low as 1.5M. When I worked in NJ, only 70% area has signal(dont expect got 4g network), while my another simply mobile phone has good signal. I went to their sotre for return the next day I purchased. I wanted to charged me 30% restock fee and no refun monthly fee. That meaned I will lost $250 after I hold their phone. I am goint to sell my Samsung Galaxy s 3 on ebay if I can. If you want to save money and get better service, I recommend you take Simple-Mobile, I heard T-M is buying MetroPCS, maybe it is good new for MetroPCS customer.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

I do NO recommend buying service in store.

Posted on: November 30th, 2012 by Anonymous

Once you go to store, they will rip you off. They made me pay $15 activation fee which they changed to promotion fee (which they never mentioned since metropcs web site says there is not activation fee) and about 20% in taxes. $129 for the phone + $30 for the first month + $15 promotion/activation fee + $25 in sales and other made up taxes. The store did not provide receipt for phone and they provided one after going back to store again. The receipt does not have itemized list and they used calculator and came up with $199. After going back and asking about details, they removed insurance and adjusted amount to $189 which is still way more than it should be. Customer support told me that once you go to store they may charge you whatever they want, but if you order online you do not pay any of these. The store is 14 John St in NYC. And yes, they added insurance which I never asked for. The insurance has $39 deductible on $79 phone (after rebate) so after several months will me more expensive use insurance then to buy a new phone. You will save a few bucks only if you need a replacement in a first several (eight) months of service. Another thing to be aware? All the taxes are included in your monthly payment BUT? the most of the common features and services are not included and you have to pay extra for that. For example you may not see plan details and call history unless you pay extra for that. I have phone for one day only so I can not comment on phone or reception. DN

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Worked for me

Posted on: November 29th, 2012 by Ashley Holguin

I got the Admirer. There service is good for what I do for University of Phoenix. I able to do my homework and finish it all on my METRO PCS PHONE. It is a little slow on looking up some sites. It works for me just great. and cost $50.00 per month with the insurance.

This review is the subjective opinion of the user and not of PhoneDog.com

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