Metro by T-Mobile Reviews See All Metro by T-Mobile News

I had no problems with Metro until I moved to South East Texas. My phone began to freeze in the middle of system updates causing it to freeze completely, no phone calls in or out. This happened twice in the span of two-three months. I had to travel back to Florida to get the problem worked out each time and each time they had to do a system reset, which erased ALL of my contacts and apps and everything. Currently, I needed to prove that I'd made a phone call to my job on a specific day. I knew that the information would not still be on my phone (because of the reset) so I attempted to call and see how I could get the information. Every time I would type the number I'd be directed to an app on the phone. Every time I'd touch on the app that I wanted to call customer service, it would start dialing *490. I'd get an error message saying that feature was no longer in service. I tried the *611 feature and the same thing happened. So finally, I called 411 and asked for a number to a corporate store in Orlando and I got Metro customer service. After several hang ups (literally), my husband was able to get someone on the phone to find out: 1. if we could get the password reset on the online account and 2. how to get a detailed account of the phone calls I'd made. The password reset takes 24-72 hours to get and the reset passcode only lasts for 6 hours before you need to make another request. So, if it comes at 3 am shame on you. The account holder has to pay a dollar extra for the service of detailed calling log and it only shows outbound calls. When we finally get the information we are looking for, all of the calls are not on there only some of them, there are no times and barely any phone numbers. Now, I am fighting to keep my job because of my crappy phone service.

It took me 3 weeks and about 20 hours of effort to port my number over from Net10 to MetroPCS. Why? Because Metro kept screwing up. On top of that, because of THEIR screw ups I lost my $50 rebate! They have no complaint line and getting help is almost impossible. I DO NOT RECOMMEND! Even their book keeping is screwed up. Best price so if nothing goes wrong, they're great. Unfortunately, they are so incompetent things will go wrong.

Had my account suspended as my phone was lost. The monthly payments were still being met during the time my phone account was in limbo. Since i wasnt using the service, i assumed those payments would accrue. And when i purchase my new phone i would be ahead on my payments. First, at the local store, they inform me that, in fact, they have no record of recieving checks for those months. However, the bank indicated that they did cash the checks. So i call costumer service they acknowledged the checks were cashed. The tell me to call back with the check numbers etc. Of course when i call back i am then talking to a new rep and therefore have to explain it all again. They then inform that no they dont have a record of those transactions. I explain that my bank does though and the last rep i spoke with confirmed as much. Long story short my money was lost to them,to me. Gone. Fine. I expected as much. In store reps are rude and dismissive everytime im in there. As well, there were two other customers in there railing aboit the various disservice theyd too experienced through metro pcs. Not too mention dropped signals around every bend. They truly leave alot to be desired in every area imaginable. Dont do it.

NEVER EVER PURCHASE THIS SERVICE~~~ i HAD TO RETURNED IT AFTER 24 HOURS DIDDNT WORK AND WENE I WENT TO RETURNED IT THE GUY TOLD ME THEY WILL CHARGED ME 20% RESTOCKING FEE ! I ASKED HEM WERE IS THE POLICY FOR THE RESTOCKING FEE HE TOLD ME OH WELL WE DONT HAVE IT! REALY SO THEY WILL PUT THE 20% IN THEIR POCKET! I TOLD HEM I WILL CALL THE POLICE SO I DID HAD MY FULL REFUND! THANX GOD! THE STORE IS IN BELVEW , OCALA FLORIDA. PERIOD DONT EVER PURCHASE METRO PCS