Metro by T-Mobile Reviews See All Metro by T-Mobile News

Metro by T-Mobile​ (formerly MetroPCS) is one of America's top prepaid phone providers, offering selections from top of the line manufacturers and phones. Use PhoneDog's comparison tool to find the right Metro by T-Mobile​ plan and phone for you, and read reviews of Metro by T-Mobile​ below.

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Offering no surprises or gimmicks, Metro by T-Mobile​ is a straight-forward carrier with fast 4G LTE that piggy backs off of the T-Mobile network. Tired of signing up for two year contracts? No problem with Metro by T-Mobile​: their plans require no annual contract and let you alter your plan whenever you need. Plus, taxes and regulatory fees are all included in your low price. It’s that easy.

Are you wondering if Metro by T-Mobile​ is right for you? If you need some insider knowledge, take a look at our helpful reviews from other users. Based on customer service, network coverage, and more, these reviews will get you in the know with Metro by T-Mobile​.

Average user reviews

 

Based on 205 Reviews

Overall
2.5
Service Quality
2.45
Customer Service
2.25
Service Quality:
5
Customer Service:
2
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

MetroPCS Is GREAT

Posted on: September 9th, 2009 by Silvio Santos

The good: Unlimited calls, text, pic msg, internet,GPS, unlimited international calling, email, instant messaging, everything for $55+taxesThe bad: Limited CoverageSummary: Guys MetroPCS is great and who cares if they charge $3 per payment, before I was paying $150 for less than half of what they offer; Now I have everything unlimited, with a touch screen handset for approximately $65 per month taxes and fees included...... Their service is great and yes coerage is a little bit "iffy" but I will never switch back to verizon !!!!!I am not willing to pay 3-5 times more just to have coverage in places where I dont even go. Yes phones are expensive but I am saving over $2000 per year on service....

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

metro PCS SERVICE/ PHONES

Posted on: July 25th, 2009 by Tony Rivas

The good: CHEAP PRICE FOR UNLIMITED SERVICE TXT, PIX, ONLINE DWN LOADS THEY shut ur service off for lack of payment to keep u from running up ur bill.The bad: very expensive phones that are out of date! you have to pay just to pay ur bill! sumtimes ur txt or calls dont go thru. Summary: pretty much like I always say "you get what u pay for" and since if u think about it we dont pay much so inturn we dont get much. I think in time thier service might improve a lil, and they are coming out with phones as they see fit too. overall thier service is ok for prepaid service. with virgin mobile it was much worse, sure they had current phones but the service sucked. although thier custtomer service was great! (Virgin mobile) gonna look for a better service soon!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

OH MY GOD ! Dont get trapped by Attractive rates.

Posted on: July 18th, 2009 by Anonymous

The good: ability to sustain till date with its cheating policiesThe bad: space not enoughSummary: OH MY GOD ! Dont get trapped by Attractive rates. Never ever get this connection.Its a big risk. They change the call charges and plans at will without informing the customers . And They have the rudest Customer service guys i ever seen. I took the connection for the sake of unlimited international calling . one fine day they excluded all my calling countries from this plan - (note..) Without any announcement. suddenly one evening i cudnt call the numnbers i called on afternoon the same day. When i enquired the CS , They simpley replied "U cudn't have called these numbers in the past!" . I got first heart attack, and drew almost a fight with that guy.I called second time to escalate this , but i found that my number has been changed to INVALID after first fight. GREAT GUYS. The same number from which i am calling has been set to invalid in the CS databases. Awesome. Well am a coward . I confess. I should have called them for legal battle. But I dont have the guts. So posting it here.note: I waited 25 mins on hold to speak to the supervisor but he never appeared.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Its true you get what you pay for.

Posted on: June 18th, 2009 by Dennis D

The good: Cheap and unlimited talk and text plans for individuals and families. The bad: Service is hit or miss. Customer Service is very poor. If you miss your payment due date by 1 day, your service is suspended. Summary: If its too good to be true, it really is. You really do get what you pay for with Metro. Which is not much at all. Cheap plans equal cheap service and coverage. I would get inconsistent coverage from place to place and lose service when entering homes and buildings. Be careful when buying a cell phone. Some are of obsolete technology and will not work in newly established Metro PCS coverage areas, but your are never told this by the sales person. Bottom line, it is decent service if you don't travel anywere, but they have a long way to go before they can call themselves a "real" cellular carrier.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
2
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

WeLL..

Posted on: March 24th, 2009 by Anonymous

The good: UNLIMITED EVERYTHING FOR A FRACTION OF THE PRICE YOU WILL PAY WITH OTHER CARRIERS & DID I MENTION NO HIDDEN FEES!!!!The bad: CHEAP PHONES(REFURBISHED -COUGH!!), LOUSY WEB BROWSING, IM SUCKS, HORRIBLE CUSTOMER SERVICE WHICH IS JUST A MACHINE...OH AND HORRIBLE SERVICESummary: I currently work for an exclusive MetroPCS store, and i sure have a lot to say...first of people are dumb..when you say UNLIMITED EVERYTHING they ask how many minutes?? and my favorite free nights and weekend??...OMG..second from a customers point of view..my phone sucks...i have thr R450 red..and umm its worse than my old sidekick lx..web browsing sucks..AIM is slow..and calls well i talk to myself half the time..when i go to Garden State mall i dont have freaking service..which is no biggie..i could still text..just switch your phones to AUTOMATIC..ive resorted to turning my sidekick lx back on for web and AIM for only $1 a day..which isnt bad since i have an employee line with Metro..i do have a few good things to say though..i love being able to talk with no worries(when i do talk)..texting isnt bad but its limited to 160 letters per text which is bad for a compulsive texter like me..Overall its OK..not the best but what you pay is what you get..NY and Nj is a very tough market so they are coming out with good things..

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Unlimited use for a reasonable price.

Posted on: March 10th, 2009 by Robin Frank

The good: You don't have to worry about minutes.The bad: No Blackberries.Summary: We used to use AT&T GoPhones, but my use for business meant I was refilling substantially more than once a year. When I figured out I was paying AT&T more than $400 per year, getting unlimited service for $200 more didn't seem too bad.We have a second GoPhone which is used substantially less and gets buy costing $100 per year. When that one needs to be renewed, we will get rid of it and add a second Metro-PCS line which will only cost another $20 more than the yearly cost of that GoPhone.Since we don't travel much, the more limited coverage area is not an issue. Service in Los Angeles is quite good.I have only needed customer service once, when I activated the phone. I had the distinct impression he was reading from a prepared text.I got the Samsung SCHr450 phone, which, at $179 isn't cheap, works very well for voice, text, email, IM and browsing. Having a slide out QWERTY keyboard is very handy.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

WHAT CUSTOMER SERVICE AND WHERE IS THE SERVICE?

Posted on: February 22nd, 2009 by Anonymous

The good: Unlimited Plan. I don't have to watch how much I talk.The bad: Lousy service, Drops calls all the time, Phones are a piece of junk. No real support anywhereSummary: I bought the service to save money. I consider myself a heavy user, but the service is pissing me off everyday. I don't care if you pay $50 or a $100 a month. Companies should give the best service or don't do business. This is what is wrong with corporations in America. They oversell their product. If you are a lite user (less than 1000 minutes a month) they might be good. But they need to improve a lot of key areas. (Web site, customer service, and the phones they offer). The phones are to expensive.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Lousy customer service

Posted on: December 22nd, 2008 by dave scott

The good: the phone worksThe bad: the website stinksSummary: I can't believe the programmers who put together Metro PCS' websites. They need to get rid of all the registration garbage because it doesn't work. You can't see your bill so you have to call them in order to find out the exact amount due. The message they send you on your phone does not represent the true amount-unless of course the salesperson added on to my service after I told him I didn't want voice mail. I have another cell phone my company pays for but I thought I would buy my own budget phone and service for personal use. Metro PCS needs to get with it when it comes to customer service. It is irritating that a cheap service like this has to live up its name.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

A little miracle...

Posted on: December 17th, 2008 by Anonymous

The good: Least expensive phone is a great little deviceSimplistic as can beNo hassleNo contractNo hidden feesThe bad: short of mailing it in; payments have a charge between 2 and 4 dollars. Essentially they charge you to pay your billSummary: I am a stay at home mom who travels mostly within 40 miles of my home. I have a busy lifestyle, but I don't need a big Ol' complicated "smart phone" The little white samsung does the job very well, it's very easy to hear and isn't so digital sounding. The key lock feature is super easy, but rarely neccesary since the keys are flush with the face of the phone so it doesn't constantly dial 222. Which is good for a small non-flip phone. I've never had a service or phone I was happy with until now.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

MetroPCS is Great

Posted on: December 5th, 2008 by philip williamson

The good: Most expensive plan is only $50 and it comes with unlimited talk, text, picture messaging, Web, and much more.very good customer service.alright phone selection.not very many dropped calls.Insurance is not expensive.You can bring your own phone in and they could flash it to work with their service.They have family plans so that it is $25 per person for 4 people with unlimited minutes.MetroPCS stores have many accessories for all of their phones.The bad: Expensive Phones.Does not cover the entire US.Insurance doesnt cover water damage.They cannot flash smart phones.If you travel out of state or country, you must pay for the minutes.Sometimes when i go to some places in my city, i have no bars of connectivity.very often, my wall charger stops working but it is no problem because i have collected many chargers from my samsung phones over the years.Summary: Overall i think that MetroPCS is a very good phone company. their cheapest plan is $30 per month which has only unlimited talk and their most expensive plan which has unlimited everything is only $50 per month. there are alot more good things than there are bad things about MetroPCS and you cant say that about most companies.

This review is the subjective opinion of the user and not of PhoneDog.com

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