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The customer service at Cricket is horrendous and the cheap cell phone service they provide it 100% reflected in their incompetent employees--after being lied to by one female representative (with an irritating, unintelligible Indian accent no less) in web sales, and then proceeding to get the run around while being transferred from department to the next for 6+ hours I finally let them have it and cancelled my account altogether.

Cricket sucks customer service must come from India ask to remove a payment from regular account to my felix bucket they have no way to move funds like that.

My husband and I decided to get cricket on the 23rd of October. WORST MISTAKE EVER! My husband and I both got semi pricey phones and were excited to get something more than $30 Wal-Mart phones. BAD IDEA! When we got the phones we had to pay for the first month of service as well as the first payment for buying the phones. The pricing was not terrible, however they want the payments every other week and they take it out of your account WITHOUT telling you! The idiot girl that was helping us purchase the phones kept taking so much that her session kept signing out so she has to sign back in and start all over again numerous times. Then she couldn't get the automatic bill pay (for the phone bill, not the payment for buying the phones) set up because she was doing an account inquiry, not a pre-authorization, and she was entering the wrong zip code. Two weeks later when the phone payment (for buying the phones) was due I went into the store to make the payment, and this time finally got the automatic bill pay set up (phone bill only). Today I looked at my bank account and saw that they had double dipped into my bank account! I went back to the store that we bought the phones from and tried to get the issue resolved only to find out that the people financing my phone were a completely different company and that there was nothing they could do about the money that was taken from my account. Ok, I can understand that. However when I asked the manager why this was the case, and why we were not told about this he started to argue with me and yelled at me. This problem escalated so much that we decided we did not want the phones any more. The manager made excuse after excuse as to why he could not return the phone. He even called my husband a LIAR!!! He said over and over again that we were not being honest. Once he did decide that he was going to refund the phones he told us that he was only going to refund $40!!! We paid $211.88!!!!!! When asked why he was going to refund so little he said it was because that store was not a corporate store. We were lied to, mistreated, yelled at, and argued with! They did not tell us that the payment for buying the phones was going to come out of our account automatically and when we wanted answers they were rude as hell!!! DO NOT GO TO CRICKET!!!!!!!!!!!!!!

The phone and service or not worth getting.