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I have never had so much trouble trying to establish service as with this company!

The store associates were super efficient and friendly. I was up and running in no time, and my port was instant. I got 5 lines for $100 a month with a generous $500 credit. I had T-Mobile. Now, I pay even less and get much better, reliable LTE, Also, I can get a free entry-level Android or Windows smartphone just for paying my bill on time. T-Mobile offered no free phones what-so-ever. It seems like everyone has warranty exchange issues with Cricket. I won't have that issue since I am a BYOP customer. We brought 3 iPhone 5, 1 iPhone 5s, and 1 iPhone 6 from T-Mobile to Cricket Wireless with no issues. Calling, texting, data, and visual voicemail work flawlessly. My family was so happy to have AT&T coverage back after a horrible year with T-Mobile.

I purchase a smart phone and service in early August. The service piggy-backs on AT&T in my area (CT) so the service is great; better than Sprint/Virgin Mobile. The cost is even better-- only $35 per month. However, I had to return my first phone because I thought I could port my number to it and found out after activation that I could not. Called customer service to find out how to return the phone. After four calls to them on the same afternoon, I finally found someone who gave me an address to return the phone to. After dozens of calls since then they never found my phone. I found out that they gave me an incorrect address, a business they no longer have a relationship with, and the phone was sent to someplace else and it is in effect lost! I had to do a credit-card charge-back in order to get my refund. Their web site was very unclear how to do a number porting when purchasing a phone, which is why I got into this mess.

Chat Transcript Please wait while we find an agent to assist you. You have been connected to Jonathan. francisco mesar: hi Jonathan: Thank you for reaching the New Cricket :) My Name is Jonathan and I will be happy to assist you today... Whom do I have the pleasure to be speaking today? francisco mesar: : Jonathan: hi =D francisco mesar: my name is francisme mesar my phone numer is 5714714532 francisco mesar: I bought a neww cell phone sometime in june or july Jonathan: hi francisme how are you? francisco mesar: and the phone stop working francisco mesar: im pretty upset with you guys Jonathan: OMG that is really bad Jonathan: you know sometimes this happens with any device francisco mesar: I sent it to warrenty on agoust 25 you guys receved in agoust 27 francisco mesar: and sice the I don't have a cell phone francisco mesar: today ypu guys send me device who was fixed but doent work francisco mesar: o if you guy don't give me a solution today im gonna change my provider francisco mesar: it is crazy Jonathan: how come you say it is fixed but does not work Jonathan: what is happening with the new phone you got= Jonathan: ? francisco mesar: yes francisco mesar: my rmn is 8633179 francisco mesar: and the order number francisco mesar: rt11979702 francisco mesar: is a nokia lumia 1320 Jonathan: ok, and why is not working, what is happening with it? francisco mesar: i like cricke t been a customer for a while francisco mesar: i don't know francisco mesar: i charge and it doent charge francisco mesar: i wanna a new phone or a change the company Jonathan: ok, you are totally right on being upset and as the phone they sent you does not work you will need to go with the warranty dept again Jonathan: in regards to the days we will help you with those once you get the phone working francisco mesar: ok so i have to wait another 20 days for have a phone francisco mesar: that's what you try to tell me ? francisco mesar: and that if the next phone work Jonathan: as the phone is not working then it needs to be replaced, I know it does not sound right for you but that is the only way to replace a phone francisco mesar: where is the custumer service francisco mesar: it is crazy is nothing you can do ? i mean i haven't have a cell phone for long time francisco mesar: if u check the ran numer you will see Jonathan: I know that but this is a process handed directly with the phone's manufacturer Jonathan: we don't have any way to skip that francisco mesar: ok is somebody who i can speak with i mean someone can do something francisco mesar: it is crazy Jonathan: yes Sr. you can contact the warranty dept Jonathan: the customer service number is 800-274-2538 option 4 francisco mesar: i did call 20 time already francisco mesar: then and the have attitude and the didn't fix my problem francisco mesar: cuzz i wouldn't be talking to you Jonathan: what happen is that most probably the resolution they are giving you is not the want you want, and really sorry but that is how the warranty process work, we do not expects the phone to be damage but you know that may happen from time to time Jonathan: then we have to replace them, unfortunately on your case it happens twice but that is what it needs to be done francisco mesar: but they told me it was cover under warrenty Jonathan: correct and that is the reason why we can replace it francisco mesar: with a broken phone