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A subsidiary of Sprint, Boost Mobile skips the long-term contracts and offers customers Sprint network coverage with award-winning customer service. The company has been in operation since 2002, and continues to offer flexible plans to fit anyone and everyone.

Unsure about whether or not Boost Mobile is right for you? Check out these insightful reviews from consumers. Based on network coverage, customer service, plans and more, these reviews will give you a great overall sense of what a Boost Mobile plan is all about. Have your own experience to share? Write a review here!

Average user reviews

Based on 223 Reviews

Overall
2.399105
Service Quality
2.443945
Customer Service
2.195455
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Worst Customer Service Experience of my life

Posted on: November 2nd, 2007 by Marco R

The good: NoneThe bad: Ridiculous customer service (unreal hold times, horribly under-trained customer service personnel, no porting department??, assinine technical support, etc.)Summary: I have been trying all day to get my phone activated. I ported my old number over to Boost and after Verizon (which I soon very much regretted having left) completed the port on their end (took like 5 minutes), I began my wait for Boost to update the system. I am still waiting and it is nearly 9 hours later. I have called in and they can't locate my number or they don't know what type of phone I have or the port is complete, I just have to wait a little while longer before it updates. A "little while longer" has turned into all day. And because Verizon has completed the port on their end, my phone no longer works and I can not receive/make calls until they finish the assinine job that they are doing, AND then I have to call back to ACTUALLY activate the phone. I wish I had spend more time investigating Boost before I made this change as it seems it the worst service mistake I have ever made! I understand their client base is a limited one and one not prone to receiving at the very least standard customer service; but has gone way beyond ridiculous! I'm actually considering a class action lawsuit now because with a reported hold time of 15 minutes, but an actual one of over an hour, I'm sure I'm not the only one who feels like this.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

The emplyees have no clue

Posted on: October 17th, 2007 by Timothy McCoy

The good: It is good as long as you don't have to talk to them.The bad: Don't beleave anything they tell you because they have no clue, customer service (if the person you are talking to can help you without transferring you 4 times and keep you on hold for 30 min). and they still can't give you the correct answer??? lolSummary: I am so upset b/c employees have no idea about the company they work for. I have called several times and have been missled and it has cost me money that i couldn't afford to spend. Once i was told that I needed a certain amount to change plans. I gave $80.00($80. that i couldn't afford to spend b/c I was lookining for a job)to switch plans and then I was told after the fact that I couldn't switch till my due date(which was 2 weeks later). Therefor i had to use up $80. worth of min in 2 weeks. Next issue with employees who have no clue and cost me money I couldnt afford to spends. My due date came, and b/c your system was in the process of changing I was unable to switch plans and again I lost money and no one could help me b/c the systmen they was on wouldn't allow them to help me. You ask why didn't I do it on line? b/c you system wouldn't allow me and again I lost money. Last and probibly not the last time I will have problems with you guys, I went to puchase min. from Radio Shack and knowing how you guys conduct bus. I called to make sure i had enough to cover everything(keep my phone in good staniding)I asked your employee, "Do I have enough to keep my phone on the "Premium Plan", and he said "As long as you have $0.03 plus your $70. you have enough. I have $3.00 so I think I'm ok. I then call after I purchased $70. worth of minutes to find out that I NEEDED $75.) I started with this company b/c it seemed they had a great thing going for people who had cash flow prob. But I feel I was better off going with a company and tieing myself in a contract b/c all you guy have caused me but heart-ace and waisting money that I Coulnd't afford to spend. I am terribly dissappoined in the company and unless things change I will tell all I know how you guys have treated me. I have done nothing but lost with your company and I will tell everyone about the way you guys have treated me. I hope someone ther can help me. I can;t afford to go elseware but I can give you guy Publicity. sooooo unless things get better real soon you wont be in bus. for long....

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Worst Customer Service Ever

Posted on: April 25th, 2007 by Diane H.

The good: Pay as you goThe bad: Worst Customer Service EVER!!!Summary: I checked my phone as it said my account expired on April 7. I had $9.40 on my phone. That morning I Reboosted and added $15. I tried to check my balance to make sure it was added and the phone wouldn't connect to the network so I went online to find I had the $15, but the $9.40 was gone. Apparently you have only until 1 am the day your account expires to Reboost. I thought this was grossly unfair and not stated in the fine print when I signed up. I called customer service and was told my phone wasn't working because my account had been closed. I had to turn it off and then back on to fix it. Fine, but they would not give me a credit for the $9.40 I lost. I told them it was unfair and that I didn't know that expiring on April 7 did not really mean expiring on April 7; it meant it expired the first hour of April 7. Now most companies will give you a break if you are a good customer. Not them. I asked for a supervisor, they also told me they couldn't credit my account. I sent an e-mail and got no response so I sent another angrier e-mail and got an apology, but still no credit.I checked my phone. If you scroll down to get the balance and keep scrolling the expiration date is below. Then two blank lines. It looks like that's all there is. If you keep scrolling you find the part where it has to be done by 1 am, but unless you had a reason to continue scrolling, I can't imagine why anyone would. So, IMHO, it is set up to be deceptive. It should say 1 am on 04/07/07, notMinutes expire:1 amI'm sure they they pick up a lot of extra money that way. Now, knowing that, you'll be fine if you choose them. But know this, customer service is horrible. They do not budge. The idea of the customer always being right is unknown to them. I suspect it is because pay-as-you-go is seen as the option for the lower class, or people with bad credit. Maybe they don't feel the need to cater to peopl

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Beware Boost service stinks

Posted on: April 6th, 2007 by ANDRE BOOKER

The good: NONEThe bad: Phones are not the best and I have a lot fo dropped calls Summary: I had it for 3 months and it never stopped giving me trouble

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Considering Boost Mobile? Run Far, Run Fast.

Posted on: November 27th, 2006 by Anonymous

The good: Low per-minute cost.The bad: No- or intermittent text messaging, lousy Customer Service, horrible Tech Support, lots of dropped calls.Summary: This review is, of course, only my opinion based on my family's experiences. In the spirit of fairness, your results may differ, and you should feel free to sign up with Boost if you think the problems I've experience could never happen to you. Just be aware that a poor choice can be costly.Our household has four cell phones- used primarily for ?emergency? and very casual use. We originally had service through our land line carrier, until we figured out what the per-minute charge was, and decided that a pre-paid, per-minute plan would work best for us.For several years, we've used Virgin Mobile, but found that the signal strength was great everywhere EXCEPT at my oldest son's school due to the location of the cell towers. He could receive a signal outside the building, but not inside. (No lectures about cell phones in school, please. Remember, this is for emergency use and transportation to/from after-school activities.) My wife had a similar problem where she worked. Because of this (and ONLY because of this), we decided to switch two of the phones to Boost. It didn?t take long for our troubles to begin.We found that the signal strength that concerned us with Virgin was no longer a problem. Dropped calls, however, were. In over six years of service with the two other carriers, we can count on one hand (OK, maybe two hands) the number of dropped calls we had with all four phones. Boost was a recurring problem. I've lost count of the number of times that I've tried to call the Boost phones, only to have the call dropped in mid-ring or mid-conversation, or to get a ?not in service? message when I knew for a fact that the phone was turned on. It sometimes took a half dozen or more attempts until I was able to finally complete a connection. And getting credit for dropped calls? Check out their web site and see if you can find any mention of quality of service or dropped calls. Of course, you can ask Boost, and they'll tell you that this has more to do with local cell tower placement. Your actual performance may vary, depending on your location. Cleveland, Ohio, though, is not out in the sticks, and this should not be the major problem we found it to be.Problem number two was receiving text messages- it didn't happen, or at least not consistently. Text messages MIGHT arrive- or they might not (and probably won?t). They might arrive a couple of days or even a week later- or they might not. Contacting Boost Customer Service via e-mail was less than useless; it sometimes took up to two weeks for them to respond. As a matter of fact, we're still waiting for an answer to our last e-mail from over a year and a half ago.Calls to their Tech Service number were no better. They went so far as to ?reset? our account three times without any improvement before they passed us off to Sprint (parent company), and the problem was ?escalated to Level 5?. That?s apparently Boost-speak for ?make the customer think we?re doing s

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Boost mobile

Posted on: November 6th, 2006 by Cinnamon Claypoole

The good: works in alot of places no other phone doesThe bad: when u lose single shuts phone completely offSummary: I love having a this phone ....i have it and alot of my family memembers have nextel and it is awesome they work together...... boost has been the best phone i had

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

I Love This carrier

Posted on: November 1st, 2006 by Reba Abbott

The good: It works every where I live in the middle of nowhere and I always have a signalThe bad: noneSummary: It's a great carrier if you need a prepaid phone works with all walkie talkie phone(major plus) and the air time prices and walkie talkie costs are good. I would definately recommend Boost Mobile!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Would have never gone with Boost if I would have known certain things!

Posted on: October 11th, 2006 by Tori Farling

The good: Pre PayWalkie talkieThe bad: no local numbers in my area codedon't carry my area codeSummary: Well first off I loved the idea of the pre pay walkie talkie service. I called Boost to set up my phone and to only be told right then and there they didn't have any numbers available in my area. I was to call back in about a week and they were sure they would have something available that would be local for me. Well after calling back several times I finally got ahold of an honest customer service rep. Who of course then told me that Boost didn't carry numbers in this area code nor do they carry this area code. He would be lying to me if he told me different. Well after I paid $300.00 for my phone and my husbands there was no sense but to keep them and use them. Also after using my walkie talkie there is only to be a charge of a dollar a day. Pretty funny how when I have like $5.00 on my phone and using my walkie talkie in the middle of the day my balance goes to zero and therefore can not use my phone. If someone were to ask my opinion I would tell them to go with another provider considering Boost shows my area on there coverage map but doesn't state anywhere that they don't carry alot of different area codes.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Boost Mobile

Posted on: August 24th, 2006 by Joe Godin

The good: No commitment, I always have a signal, they have a plan for $49.99/month that has 300 minutes and free walkie talkie, great phonesThe bad: None yetSummary: Boost mobile is a great phone to get whether you are looking for prepaid plans or monthly plans. Especially since there are no activation fees or agreements.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Pleased with Boost Premium Plan

Posted on: August 21st, 2006 by Tamara Gunter

The good: Free weekends and after 7pmThe bad: Hmm haven't had any that I can think of...Summary: I am sooo pleased with Boost Mobile premium plan. It is prepaid, $49.99 a month - I get 300 whenever minutes (which I never use up), I get free weekends and all night after 7pm, unlimited text messaging, unlimited walkie talkie, and internet. Very pleased with my service

This review is the subjective opinion of the user and not of PhoneDog.com

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