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I pay $40 a month for Android service. Like everyone, when I call customer service my preference would be for a live person to pickup on the second or third ring and competently resolve whatever issue I'm having. Doesn't quite work like that. Nevertheless, I've spoken to reps on several occasions and have found it no different than talking to customer service reps elsewhere. They have their corporate manners and questions all in order. Never hurts to be courteous. Paying my bill on time every month probably eliminates the need to ever call customer service. Combined with realistic expectations I have few complaints. I send and receive texts just fine. I can access the web with Firefox. Not always as responsive as I'd like, but what am I expecting for $40 a month? I send and receive calls all over Boston, no problem. Texts are no problem. Out of the city service can be spotty like on a road trip, but I'm almost always in the city. The only regret I've had is not putting insurance on my $300 phone which I dropped and cracked the screen on. It still works and I've epoxied the screen to contain the damage. Life goes on. One of these days I may upgrade to a premium carrier but if I do I'm likely to miss my low $40 monthly payment. You get what you pay for, and for what I pay, I feel as though I get quite a bit. Thank you.

Boost i am not a happy consumer with your customer service right now. My phone is off and there's only a special department i can talk to that's only open Monday thru Friday 8-6 Pacific time. I was put on hold more than 15 minutes after calling prior to 6 and then forward to a voice mail stating to leave a message and someone will get back to you as soon as possible. I hung up and called back and explained to the customer service person i needed my phone due to me being a manager and if someone was to break in the security company would call me. I was put on hold and then said someone would help me. WRONG! I was put on hold for another 15 minutes or so to get back to the same voice recorder. Now I'm stuck on this whole weekend without a phone, no way of telling if someone tries to break into my place of business or any other emergency for that matter. Now ask yourself this question if you have a place of business that had over 100,000 dollars worth of inventory wouldn't you want know if your place was getting robbed. How would you feel if your business was robbed and you lost everything you worked hard for or even an emergency with my family and my wife has no way to get a hold of me unless I am in the office.

Bought a phone 12-4-2013. Returned the phone due to static on 12-6-2013. tried anther phone before buying it, same problem. The employee informed me at that time that boost sevice has that problem on all there phones. I told them that I no longer want there service. I spent a total of $219.01 I only got back $96.03. Called customer service said they would not do any thing. Boost sucks stay away.

I lost my phone, and in trying to get a new one from the website was an out and out nightmare! They wouldn't take my dredite card because the shipping and billing addresses, I was told there was nothing they could do and sent me to get a pre-oaid visa card. Well, since I live in a very small town, I had to purchase more than one to cover the amount. They do not take more than one card!!! So, I had to return the cards and then find somewhere in Lake Arrowhead ( very small community - 1 hour away from any Walmart!) when I finall did, and then called them back, it still didn't go through. This has been an ordeal from HELL!! NEVER AGAIN! will I use this company for a phone!!