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A subsidiary of Sprint, Boost Mobile skips the long-term contracts and offers customers Sprint network coverage with award-winning customer service. The company has been in operation since 2002, and continues to offer flexible plans to fit anyone and everyone.

Unsure about whether or not Boost Mobile is right for you? Check out these insightful reviews from consumers. Based on network coverage, customer service, plans and more, these reviews will give you a great overall sense of what a Boost Mobile plan is all about. Have your own experience to share? Write a review here!

Average user reviews

 

Based on 223 Reviews

Overall
2.35
Service Quality
2.4
Customer Service
2.15
Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Boost Mobile: Great Value, Great Network

Posted on: November 2nd, 2009 by Joe Skywalker

The good: High quality Motorola iDEN phones, clear, quiet calls,superior push-to-talk networkThe bad: None! for $50.00 a month,unlimited??? are you kidding?!Summary: First of all, lets clear up some misconceptions about the Boost network....there is NEVER any roaming to worry about because iDEN is INCAPABLE of roaming!! Some of the reviews in this forum are obviously written by MORONS because ...you are uneducated in cellular network knowldege. Get your facts straight before trashing the most superior network on the planet.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Either live with it or ditch it and never go back

Posted on: September 8th, 2009 by Anonymous

The good: Pricing, Push-To-Talk, Motorola phones with decent sound quality.The bad: Too many connection and poor service issues. Customer Service is a nightmare. Lousy web connection.Summary: I've been a Boost customer for over a year now. But the customer service goes from ok to really bad. I spent over an hour last week on the phone with customer care just to change my mobile number. In all, got transfered to 4 different people throughout the company. First the Boost care rep couldn't complete the request, then for some unknown reason, he transfered me to someone from Sprint or Nextel. The rep at Sprint/Nextel didn't understand what I wanted. Kept asking me if I wanted to port my number to a new service. I found myself practically yelling at her. Simply saying ALL I WANT IS A NEW BOOST NUMBER! Kept getting put on hold. After repeating all of my account info three times in a row due to a bad connection (with other reps laughing loudly in the background). Put on hold again before the dimwit comes back on and again, transfers me BACK to BOOST! So then the connection was almost non-existent. Couldn't hear this new Boost rep for anything. Thought I was talking through a can with a string attached..By this point I was wondering if any of it was worth it..To top it all off,after all was said and done,I discover that I got $10.00 deducted from my balance for a 'Market Transfer' fee AND a 'walkie-talikie number change' But here on the Boost FAQ's it states that up to 3 number changes are free, THEN YOU ARE CHARGED $3.00 each one after???!! On top of that, I got a call dropped and my phone read 'No Service' for almost an hour before the signal returned..I'm on the $50.00 unlimited plan on my boost phone and pay-as-you-go on the second family phone and I guess the old saying is you get what you pay for.I do like the walkie-talkie service (when it also works like it should). I used the old Nextel back in the mid-90's in the NYC area and the direct connect wasn't as bad as it is now.. They really need to overhaul the way the company deals with it's customers and not just rely on pricing and value deals to keep subscribers.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Don't Waste Your Money

Posted on: August 11th, 2009 by Aaron Price

The good: - Only got it because I didn't have credit when I came to the US and needed a prepaid plan, I'm sure there are better ones out thereThe bad: - Bad selection of phones- Poor call quality and lots of dropped calls- Couldn't make calls when I left the SoCal area (mentioned only in the fine print)- Horrible website that made it hard to actually even pay my billSummary: The Big Two cases that finally made me switch from BoostMobile:1. One night I couldn't send or receive phone calls so I hopped on my landline (luckily I had one through my ADSL internet connection). The service rep explained that all THREE towers were not working and that they should be up and running in the next day or so!!! No offer to compensate me for their drop in expected service, no apology. Luckily it wasn't an emergency and I didn't need 911 service and had a backup landline. 2. My friend was going to the airport the next day so we booked a pick-up for her from a regular service. The next day we still hadn't heard from the shuttle so we phone to check, they said it would be there soon. Another hour passes... nothing! We phone again and they say they had come by and phone and left messages and wrung the buzzer (which goes to my cell phone) and no one picked up. As we were making the call, suddenly my phone FINALLY receives all these voicemails from the shuttle company. Since the voicemails came in so late and for whatever reason the calls never made it through I had to drive my friend to the airport wasting $40 in shuttle expenses and my entire morning that I should have been at work.These guys are a joke, don't get them just because they are cheap, it will cost you far more money in the long run. Get a reliable service that you can count on.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Horrendous. False and Deceptive Advertising.

Posted on: August 3rd, 2009 by Consumer Consumer

The good: None.The bad: Can't access email after a month. Web connection is extremely slow.Customer and Tech Service are horrendous.I 9 phone is overrated and poor quality for its cost.Summary: I cannot access Gmail. During the past month, I have made numerous phone calls to Boost about this, easily spending 10 hours on the phone with them. At first, Boost claimed it didn't understand the problem, each time asking the same questions, and giving me the runaround. Finally, today, Boost says it does not provide access to gmail and I should have read the fine print (wherever that may be).I do not accept this argument.Boost advertises its monthly unlimited service as unlimited calls, texting, and web access, and web access. That implies the ability to access major web-based email. Therefore, I consider this to be false and deceptive advertising. Other problems:The web connection is extremely slow.The I 9 phone worst designed phone for its cost that I have ever encountered.During the past month, every time I called I got the same routine every time: How sorry they were. The last call, I didn't get even that. Then they proceed to ask the same questions. Supposedly I have an account into which they're entering notes, but every time I call it's was a complete blank slate.You can't contact Technical Support directly, and Techical Support either does not respond, or does not respond in the timeframe and gets back to the customer with a half-a--ed voicemail or email claiming it needs more information. No call back information is left. Then you have to go through Customer Service again and play 20 questions, even if you say you are returning a Tech Support call. Then you get shoved down the black hole of hold again.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Trev in Illinois

Posted on: July 26th, 2009 by Trevor Wiedman

The good: 50 dollars !!!. Call quality has been excellent, activation online was a breeze and very speedy. Ordering online was easy and shipping was fast. Instructions, that come with the phone, for activating your service are "dummy proof". I love the no contract part of it. I don't make phone calls when I'm out in "the sticks" or hunting so the signal has always been excellent.The bad: Phone feels a little on the "cheapish" side, Motorola i465. Wish they had more "high end" phone options. Internet browser is limited, but adequate for what I use it for.Summary: I switched from T-Mobile, paying over 100 bucks a month, and so far I'm pretty happy. I ordered the phone online, it arrived in 3 days, activated it with a new number online, took less than 2 minutes, and so far it's working pretty good. The phone feels a little "cheap", which it was cheap to purchase, so...I guess you pay for what you get on that point. But so far, for a guy like me who simply likes to make phone calls, text message, and occasionally check my email online, I've got no complaints. Their phones do not have a lot of bells and whistles but if you want things "simplified" this is the way to go. I'll give it 3 months and come back with another update, but for now I would recommend the service. I'm trying to talk my girlfriend into switching to it. She has 5 phones on a Verizon account and her phone bills have been "UNGODLY INSANE". See you in 3 months.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Customer service thumbs down!!

Posted on: July 24th, 2009 by Michele Bourgeois

The good: AFFORDABLE! 5O DOLLARS UNLIMITED, TEXT, WEB, PHONE CALLS The bad: Poor customer service, wait time too long, issues take a long time to be resolved/ Some poor receptionSummary: So i had boost in 2005-2006 then switched to nextel then back to boost as of 6/18/09. I wanted to port my old sprint number over to boost but the ppl in the store activated with a new number and told me to call and switch the number after i pay the balence on the nextel account. i did and then boost told me i could not port it over on the new boost activated sim. i went back to the store 3 times before it was resolved. called boost 4 times. on the phone for over 2 hours!! 2 ppl said i could port it but i needed to be on a phone other then the two that i was trying to port the number. when i called back from another pone they said they could not port it OMG so the next day i went to the store and had the manager call they said no then he called back and they did it after another 1 hour and a half!!! never again. in the end they gave me four dAYS OF CREDIT FOR HAVING THE 2 PHONES ACTIVE BECAUSE I CANCELED WITH NEXTEL.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

John in Massachusetts

Posted on: July 12th, 2009 by John Wilson

The good: Rugged phones, great customer service, good coverage, no roaming charges.The bad: not enough phones to choose from.Summary: I have had a boost mobile phone for 5 plus years. and in that 5 years I have never had a dropped call. I have only experienced no service twice, thats excellent for any phone, I had cingular before and had dropped calls a lot. tavel all through New England and New York and New Jersey with no trouble and I highly recommend this phone company. Ihave an old 415 phone. and I intend to replace it with the new curve.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Love it

Posted on: July 10th, 2009 by James Fisher

The good: Same great Nextel service - just no contract :)The bad: Older internet (Hey the iDEN system is still TDMA). Text messaging is via the web.Summary: I bought the BoostMobile Starter Pack ($19.99+tax) and am using my i560. Service for the first few hours after activation was kind of flakey - to be expected - but afterwards, awesome. The same great Nextel service I was used to and the CS reps ARE friendly and based in the US. Some people who post here are just idiots and remember, for every BAD post you read - there are at least equally if not more satisfied customers.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

True bottom of the line

Posted on: June 21st, 2009 by Ron Murphy

The good: Cheap (except for paying for a worthless phone and the money you forfeit when you terminate)The bad: Phone quality very poor (i270)Can't see a saved number/name you are editingPhone doesn't work with PC phone mgmt softwareBattery life is terriblePhone makes phantom calls to peopleHalf the incoming calls go nowhere and caller hears "your subscriber is being located"$50 Prepay money was forfeited when I canceled the accountSummary: Phone quality very poor (i270)Can't see a saved number/name you are editingPhone doesn't work with PC phone mgmt softwareBattery life is terriblePhone makes phantom calls to peopleHalf the incoming calls go nowhere and caller hears "your subscriber is being located"$50 Prepay money was forfeited when I canceled the account

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

I hate it!

Posted on: June 11th, 2009 by Bill Thomas

The good: NothingThe bad: Phones, Cost, ServiceSummary: When I make a call, it usually drops it and takes me to check my balance. It is extremely annoying and i hate it. My phone is terrible, horrible to do anything with. You can barely call, you cant text, and the photos are TERRIBLE! I hate Boost, and would never recommend it to anybody

This review is the subjective opinion of the user and not of PhoneDog.com

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