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You only say that customer rep sucks and that they do this and that...but let me tell you that they work 8 hours taking from 100 to 400 calls a day . some try to be nice to all their cust and try their best to solve the issue . remember this is a prepaid company is not like Verizon or t-Mobil. If you want to get a excellent service change to another company. they are humans and they understand that you have no service but think for one second they just have a system and if your phone is not working they do what the system says to do..if you call and the person you are speaking with does not know a lot of English just tell them to transfer you to the technical department. There are too customer rep...Spanish and English when the English line gets too busy they take some of the people that know a little of English to answer your call.that's why sometimes you get rep that their English is low. And last, when you call they think you are mad at them and not at the company and sometimes that gets them mad too and they don't do their best on helping you...so don't let them know you are mad because is going to get worst..be nice and they will do all they can to help you solve your issue. i would love to see all of you taking call so you can see how hard it is.

my daughter had a boost phone to get stolen ,i called to cancel account ,well long story short ,here it is 2012 and still getiing charged for a lost phone , custerimer sirvices is from over seas ,cant understand , if your looking to get a boost phone BEWARE they will get you for everything they can an takes two days to speak with someone that dosent even knows what they are doing,and cant speak ENGLISH .

I used to love my Boost Mobile phone. now I am looking to switch to AT&T. There has been little to no service for 3 weeks. I called customer service, good luck with that. they had no clue!!! Their going to lose a lot of customers with there lack of concern. I've been with Boost for 2 yrs and never had a problem.

Customer Service SUCKS!!!! They don't know much about their products. BEFORE I upgraded my Android phone, I've been receiving messages from Boost Mobile talking about a plan change. This will happen every so often. I called Customer Service to find out why and they seem to be ignorant of this. Now that I've upgraded my Android they are using that as an excuse as to why my plan kept changing BEFORE the upgrade, which was my first phone with them. Me upgrading made the situation no better, so it made me a jack-*** too. Oh and did I mention it takes FOREVER getting to a representative who feeds you bull crap when you finally reach them? Well I have now.