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A subsidiary of Sprint, Boost Mobile skips the long-term contracts and offers customers Sprint network coverage with award-winning customer service. The company has been in operation since 2002, and continues to offer flexible plans to fit anyone and everyone.

Unsure about whether or not Boost Mobile is right for you? Check out these insightful reviews from consumers. Based on network coverage, customer service, plans and more, these reviews will give you a great overall sense of what a Boost Mobile plan is all about. Have your own experience to share? Write a review here!

Average user reviews

 

Based on 223 Reviews

Overall
2.35
Service Quality
2.4
Customer Service
2.15
Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Not yet a subscriber but excited to be joining Boost

Posted on: April 6th, 2010 by Nicholas Hunsaker

The good: 10 cents per minute without the hassle. This is awesome and just what I need after being overcharged at Verizon for the past several years.The bad: There seems to be some disgruntled people commenting on here. Makes me wonder who they're representing.Summary: This seems like the most straightforward, what you see is what you get, no-contract service for cellular users in the US. God bless America. If Boost keeps their rates reasonable and offers promotions to long-term customers then I'll be happy to stay with them for as long as possible.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

no problem at all with this service

Posted on: March 26th, 2010 by Mark Evans

The good: I have had bad luck with sprint and metro pcs, talk text and web is great, I have a no problems in 2 years I have had it.The bad: noneSummary: this is the best service I found since went to other companies who wanted outrageous deposits from me.Those who say boost mobile sucks needs to get a life and get their facts straight.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

The Real Unbiased Deal.

Posted on: March 23rd, 2010 by Nakeya Johnson

The good: Repeatedly: Great Price, Best Prepaid Deal Possible, Very Affordable.The bad: BOOST MOBILE Phones Are Not Reliable, Late Text Messages, Dropped Calls For No Apparent ReasonSummary: I Have had a boost mobile phone plenty of times. The only reason why I would get it again is because it fits my budget. Other than that, I Would never get a boost again. 1.) The phone i776 Earpiece almost always goes out. If YOU have this phone your earpiece will most likely go out and you better use a blue tooth or speaker. Everyone I Know has had this problem. And when they send it back to motorola they say that it was water or physical damage when in most cases that is completely inaccurate. Dont believe me? Google It!((Bad For Business))2.) The battery never stays charged. You can have a full battery and without barely touching the phone, it will shut off. (Having this problem for years.)3.) CHARGERS, CHARGERS, CHARGERS!! The charger for these phones always get a short in them, causing one to replace them every chance they get. I honestly think that they make the majority of their money on new cell Phones and chargers. I think Motorola and Boost are getting it Good!5.) For some reason, the text messages take FOREVER to get to the phone. I have no idea if that is the service or Motorola, but that is horrible to start an old conversation the next day, because it takes a long time for the message to come through!4.) Honestly, if you want a quality or decent phone they you should simply buy a nextell phone and put a boost chip in it. Their phones for some reason are of much better quality.I would not recommend any one to buy this phone service unless they absolutely need to. Otherwise, if you want this to be reliable. It AIN'T GONNA HAPPEN!***Customer Service Is somewhat helpful.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

I Love Boost

Posted on: March 15th, 2010 by Leatrice Hollins

The good: Good Service, Great Rate. No Early Termination FeeThe bad: More Phone SelectionsSummary: Wow....I have had absolutely no problems with customer service or my phone service in general. My $50 plan works great. Just upgraded my phone and only miss the Push To Talk on my new phone. I get all my emails, test messages, great web surfing and no issue with dropped calls.........LOVE IT. Best of all no overages, no termination fees.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Boost Mobile voice service stopped working

Posted on: March 5th, 2010 by John Polashenski

The good: $50 unlimited planThe bad: Poor customer serviceSummary: I was with boost mobile for almost 5 years and 2 weeks ago my voice service stoppped working (not able to call out and incoming calls went right to voice mail). The walkie-talkie, text and web worked fine. 4 calls to customer service and being transfered twice to tech support the problem was never fixed. On the 3rd phone call I was transfered to tech support were I spent 1 hour on the phone and was told that there was no more they can do, I requested a trouble ticket and was told no. I explained this was my primary phone and I need it to work, all I got was a speach on terms and conditions. My 4th call was to request for my account number to port to AT&T. Porting forced me to give up my $102.00 balance.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

to all the people who thinks boost is good at all!!!!!!!!!!!

Posted on: March 1st, 2010 by Anonymous

The good: cheapThe bad: dont have enough space here to tell all the cons. what a joke of a company!Summary: to the peeps who think boost is good. uve either had very good luck or ur on some severe drugs. holy cow is this service worthless. ive got to switch b4 my busy season at work or ill have a 1000 headaches. ive read some of the reviews and to the people who say there is no cs centers overseas are liars i spoke to a cs woman the other day and i asked her how well her phone with boost works and she said they dont have boost in the country she was in! i couldnt believe it. boost has those idiots answering phones at half the cost i would imagine. i thought i did enough research on this company but i missed all the parts where it said boost sucks! like i said all you people who think boost is good. ur the reasons the world is so f***ed up! get a clue people! text messages are supposed to go through with ease but this company is using some old system where they use their web browser to send and receive text messages. if they charged a dollar a month it may be worth it then but not b4 that!!!!!!!!!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

ABSOLUTE JUNK!! HUNDREDS OF BAD REVIEWS ABOUT THEIR HORRIBLE TEXT MESSAGING PROBLEMS!!

Posted on: February 8th, 2010 by Jessica Carson

The good: The Price PERIOD!The bad: SEE BELOWSummary: I was with boost mobile for 6 months, during that time I called AT LEAST 12 times after failing to received numerous text messages OR after receiving messages that people had sent at noon at 3am!!! I received MANY MANY $5- $30 credits to my account for their piss poor text messaging service EACH and EVERY month. They kept apologizing (As per their written statement) Customer service were like robots and NO MATTER what problem you were having they could not help you or even listen to the problem until they read (verbatim) the pre written apology in front of them. Their excuse is that they "ARE SO POPULAR" that they are having a hard time accommodating the HUGE text messaging demands. It was after my Father was in the ICU of the hospital and the only way that my family members were allowed to contact me was via text messaging as speaking on the cell phone would interfere with the medical equipment that was keeping my Father alive. At 2:30pm yesterday my Father passed away My mother sent me a text to my boost mobile phone and I received it 6 hours after he died. I missed saying goodbye to my Father because of these Bastards!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

There most be children writing some of these reveiws

Posted on: January 2nd, 2010 by b c

The good: great service, unlimited talking !!!!!The bad: the web could be better Summary: I have been with alot of cell providors. I was with nextel for 3 years then tryed boost. People boost is nextel prepaid. same towers same service. you can use nextal phones just put in your boost sim if you don't like the boost phones. I use only nextel phones. great coverage I can talk all day no problem and my friends cry because they went over there minutes.If nextel service is bad in your area boost will be to. same towers. I've had it for over a year no problem. don't know how customer service is never had to use them !!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Good value, horrible customer service

Posted on: December 27th, 2009 by brian ozment

The good: The value of their plans are great if you are in an area that is well covered. I never made it outside of my area before they made me mad so not sure how the out of area serice is.The bad: -Their policies make it hard to add money to your account.-You can't add more than $100 to your account.-CUSTOMER-NO-SERVICE!!Summary: If you allow them to pilfer money out of your bank account automatically then adding money is easy (I do not do this on priciple, for ANY company) otherwise they make you verify your identity with your bank every time you add money which takes as much as an hour sometimes. When I voiced my concerns I got the copy and past response twice before I threw in the towel. All they would say is to sign up for automatic payments or get a reboost card... how is that any different than using the same credit card to add money to my account every month. I can understand having to verify my identity the first time. The people you get on the phone are morons that hardly even know their own company policies. My bank (wachovia/wellsfargo) seemed confused about the whole verification process each time I had to verify my identity and the questions they would ask could hardly be considered enough to verify my identity, but it was acceptable to boost. I wanted to keep my service with them but they made that impossible (nor did they seem to care). When paying my bill becomes a chore I'll gladly pay more for another carrier that offers less goodies. I just need a phone that works. I have too much to worry about to deal with my phone bill each month for an hour.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Company Sucks!

Posted on: December 8th, 2009 by A S

The good: Absolutely NONE!!!The bad: Customer service sucks and cannot help you with anything, why are they even there?Summary: Customer service made promises and did not follow through and then ended up stealing my hard earned money from me. Stay far, far away!!

This review is the subjective opinion of the user and not of PhoneDog.com

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