Boost Mobile Reviews See All Boost Mobile News

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A subsidiary of Sprint, Boost Mobile skips the long-term contracts and offers customers Sprint network coverage with award-winning customer service. The company has been in operation since 2002, and continues to offer flexible plans to fit anyone and everyone.

Unsure about whether or not Boost Mobile is right for you? Check out these insightful reviews from consumers. Based on network coverage, customer service, plans and more, these reviews will give you a great overall sense of what a Boost Mobile plan is all about. Have your own experience to share? Write a review here!

Average user reviews

 

Based on 223 Reviews

Overall
2.35
Service Quality
2.4
Customer Service
2.15
Service Quality:
4
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great Phone

Posted on: March 28th, 2009 by Robert Jones

The good: Price. No contract. The bad: Phone Selection.Summary: First off I don't understand why people complain so badly about this service. All phone companies are the same. What company lets you talk to someone on support quick? Not many. Now I have had it for 4 months now and NEVER had a problem. Get great service, the internet is a bit old fashioned but hey, its a basic phone, and it was only $20. The fact is, if you want a phone with unlimited everything then this is a great phone and an unbeatable price, and if you come to find out you don't like it, sell the phone, and don't get another month, your only out $50. But if your one of the MANY people like me, you will be very pleased.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Boost Mobile Terrible in All Ways

Posted on: March 21st, 2009 by Joe Barber

The good: Cheapest Unlimited Plan AroundThe bad: Took 1 month for Boost to get my SMS/MMS working. Can't receive Google Mobile, Yahoo Mobile, Twitter and many other shortcode services at all. Customer service is the worst with which I have ever dealt. Can't fix things, can't answer questions, weekend people are overseas with thick accents. SMS/MMS often delayed 1-24 hours. Hold times on customer service are pretty long, never faster than 10 minutes to reach a human. Boost mobile has trouble porting in numbers from other carriers.Summary: Boost Mobile is horrible in every way. I would never recommend them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

i dont see the problem

Posted on: March 16th, 2009 by andrew smith

The good: Cheap plans,cheap phonesThe bad: it takes about 2-3 days to get the internet.Summary: We have two and both phones took around a day to program right. Ive never waited more then 5 mins for a customer service rep. I dont see what all the whining is about. The customer service rep. even called me back to see if my phone was working properly,the same one that actually helped me orginally. Verizon,T-MO,never did that. I have the cheapest phone they had. The internet works like it did on my old Nokias from T- Mo. Slow but ok. These arent I-phones, your not getting a 5 gig 200 dollar device but I never missed a TXT or a call to my knowledge.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Don't Let Boost Trick You

Posted on: March 11th, 2009 by Lisa Jackson

The good: 50.00 a month unlimitedThe bad: Where do i start. If you do not intend to make or recieve calls this is the plan for you.Summary: I have been a customer for three weeks. I left Sprint after 10 years. Well actually i transfered within sprints network since they own boost mobile. i do not recieve calls. I can rarly make calls. Internet is a joke. Text i only get text messages from them. DO NOT GET BOOST.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Why are these companies so rude and nasty

Posted on: March 9th, 2009 by Michael Mortimer

The good: Prepaid, no credit check, easy to sign up.The bad: Spotty service; Rude and condescending custo service; Takes a long time to get a live person. Summary: I have had all the big carriers since 1989. Been with T-Mo since 2002. I got this for my parents, as a first cell phone. Did not want to pay for a contract or hassle with signing them up.Ease of signing up, great. But that is how it is with anyone and anything, isn't it. Nice as heck when they want your money, but once signed up, then the rude, nasty people take over.Service was spotty at times. When I called on behalf of my folks (who don't know squat about phones, they are in their eighties) it took me hours to get someone. When I did they basically told me that all phones and all carriers have problems at times, so I should man up and take the pain.So based on all that I switched the parents to Virgin Mobile (who uses Sprint's network, I think). So far so good.What is it with these bargain basement companies? I checked out Metro PCS before and they got rotten reviews too. I read lots of comments saying to stay away from Metro PCS because of rude and condescending CSRs. Fast forward to 2009 and there are the same complaints.These cheese-bags must rotate from one lousy carrier to the other (and the car lots to work for some extra coin).Sorry for the bad review, but it's not our fault.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Boost Mobile: Don't Get Screwed - Horrible Service

Posted on: March 9th, 2009 by Mark Massey

The good: cheap plans and unlimited $50 plan.The bad: service which has too many disruptions, data which does work majority of the time, customer service which can take you days to reach (if you ever reach them), and customer service rep's which are rude and inexperienced.Summary: I got suckered into the $50 Unlimited plan, to find out my phone's service was constantly disrupted, that my text nor web worked, and when I tried to reach customer service it was hours before I could reach anyone, then after they didn't like handling my call at all. Go with Boost and you're going with Sprint (same company but different network).

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Boost could use a Boost....

Posted on: March 8th, 2009 by Anonymous

The good: No Contract...The bad: Everything else...Summary: In life, you get what you pay for. However in the case of Boost it's far from the truth. Yeah, it's 50.00 for everything...but what the hell is that good for if you can't receive or make calls. I purchased the phone 2 days ago and am completely fed up already. After purchasing the phone on the way to work, I had 3 dropped calls in the course of 15 min. Not only is there a serious problem with dropped calls/unable to make them...I've yet to receive a text message reply under 2-3 hours after being sent. I've called "Tech Support" three times total and ironically, the first two times after waiting around 15 min the call would drop. I feel completely scammed by this company and can't believe I left Alltel for them. I had Cricket when they first came to Arizona and am incredibly ashamed to admit, not only was it cheaper (Unlimited as well) but I rarely got dropped calls...and the calling area was 1/8 that of boost. I'll be canceling my service tomorrow.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

WORST SERVICE EVER EXPERIENCED - BAD CS

Posted on: March 4th, 2009 by Anonymous

The good: good array of cheap phones, boost unlimited $50 everythingThe bad: service undependable, text-web only works a portion of the time, customer service people nasty-rude and unhelpfulSummary: i tried boost for a few months but had constant service issues. it could take 24-48 hours to contact customer service. after 1 day of no service and customer service which wouldnt do anything about it i switched over to t-mobile and told boost customer service to 'do-themselves'.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

GREAT DEAL FOR THE MONEY!!!

Posted on: February 27th, 2009 by Lou G

The good: 50/month Unlimited Everything (phone, text, data, internet). Great Reception. The bad: Internet service on lower end phones could use some upgrading, but cannot expect top notch for what you paid. It is usable and what you would expect from a low end phone. try getting all these features for the same price from your carrier....I did not think so. SO STOP WHINING....and be realistic! Summary: If you want a phone with all the bells and whistles, and want to pay a lot...then please go elsewhere and whine!!! If you want quality service, great price, a decent phone then join the club.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Dont waste your time

Posted on: February 24th, 2009 by shannon mccabe

The good: No contractThe bad: No serviceCant get text messagesRUDE customer service repsSummary: Never mind the phone is a piece of crap! Try calling customer service to see why you cant get text messages or anything else for that matter. I was transferred three different times, disconnected, and when you do get through to someone they cant help you ( that's not there department) the hold time each time I was transferred was up to 30 minutes. When I finally did get someone on the line to help me she was the rudest person I have ever dealt with! I have been in customer service for over 10 years and have worked with lazy creeps before but today with Boost was the worst display of customer service I have ever experienced. I feel ripped off, and taken advantage of.

This review is the subjective opinion of the user and not of PhoneDog.com

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