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The good: As of late NOTHING.The bad: Poor service. Poor customer support. Poor customer follow up. Poor quality control on handsets.Summary: WAS a customer for over 4 years. Watched quality of service and support decline. As of late here in Tucson, AZ.quality of service has been TERRIBLE. Full bars (signal strength) and repeatedly get NO SERVICE on screen. Call tech support, reset phone and it happens again and again. Constant dropped calls. Over 1 month period..Call tech support..Can NOT understand tech rep. Reset phone...Starts all over again.. Went through exchange of 3 i776's...One DOA...One would not dial out...One no display..Good quality control..Best Buy salesperson says they have quite a few complaints and returns of Boost handsets. Customer support at Boost was very, very poor. Ask to speak to a manager usually results in long waits and "accidental" hang ups...Promises to callback on follow ups..NEVER happens..I am not alone as at least 8 other boost users in Tucson are experiencing near same service issues. Lost $20.00 on error on Boost's end and ALL they would admit to was a "courtesy $ 5.00 adjustment"on my account. That was sweet! Majority of there tech rep's were less than pleasurable to deal with. Seemed like they were doing YOU a favor by talking to you.. I WAS a 4+ year STEADY PAYING customer..I KNOW there are problems with service at times, but when it was so constant that BASIC usage was not there and there was no support or for that matter THE CARE to assist, what is one to think! Bye, Bye Boost...Hope you get your act together...I moved on and have reliable service..I CAN USE MY PHONE!!! AND am not limited to the POOR selection of POOR quality handsets.. ( $299.00 for an i9. what a joke!)

The good: We're still located in the USAThe bad: NONESummary: I currently use boost mobile and work for them in Customer Service located in Louisiana! We're not going anywhere, and neither are the other call centers located in California, Florida, Oregon, Texas, or Arkansas! So please keep uneducated comments to yourself!

The good: Cheap plans for teenagers! Especially the unlimited text, and minutes. The bad: Cost of phones are pricey! Summary: I have AT&T/Cingular. I had maxed out my 5 phone limit so I found Boost for my 14 year old. We've had the service for going on two years now. We've never had a problem with dropped calls or excessive waits for texts, and his texts come to approx 6k+ a month! I've had to deal with customer service 6-7x in the two years and have never had a problem reaching someone, with them being able to speak clear english, or be knowledgable of my problem. As with most services they tell you how long your wait is going to be. If it's a busy time and I don't want to hold 20 min I call back at a later hour. When I call back during non peak times I am on with someone in less than 5 minutes. I once called over a billing dispute and they handled it fairly and professionally and did credit the following month. For basic services this is a great service. If you expect I-phone type capabilities lightening fast, you might want to go with a larger carrier such as Cingular/Verizon.

The good: NONEThe bad: All and everythingSummary: I have the new i425 for a month now my wife bought 2 phones and two contracts for a total of 285 dollars. Well i can only receive text messages from people who have boost or nextel phones i call every 3 days and first i sit on hold for 15 mins then i speak w/someone who dont speak english. Then i sit on the phone with cc for an hr as they try to "fix" this problem to no aval. Then they send me to tech dept and i go through it again to no aval, till after more than an hr and a half they tell me they have to write a ticket for this problem to call back in 3 days. I have had enough i am told and as i read this company is advertising for a service that doest work but we still need to pay for something we are not getting.