AT&T Reviews See All AT&T News

The good: Rollover MinutesThe bad: I have had Cingular for over a year now, and I have had many problems with reception. I continue to have dropped called, and no reception throughout my city. Summary: Cingular needs to put more cell sites throughout the whole LA County. They claim to have the lowest dropped number of calls, but I don't believe it. They really need to update their system.

The good: No more dropped calls, service in areas that are rural for most other carriers and inclusive local and long distance!The bad: None found to date!! I love it, love it, love it!! Summary: This is the easiest review I have ever had to do! I have just been waiting for someone to ask me about my cell service! EVERYONE needs to switch to Cingular!! Could the service be any better? Not just the customer service at the time that I got dewired up but the phone service itself! I do a lot of traveling for work and have used Nextel, Verizon, Cellular One and a few others that have since gone belly up and Cingular is the best hands down!! I have had my Motorola Rzr now for nearly a year and have not experienced one dropped call! I ALWAYS have service and I think the best way to relate this is to tell you a little story... I was in Colorado (outside of Denver) when I had decided to visit a girlfriend in the mountain ski village of Winter Park. It was Memorial Day weekend, it was dark already and I was proceeding through the mountain pass at the Continental Divide- Over 10,000 ft and in a valley. While coming through the pass, the weather changed drastically and went from 80 degrees below to 32 degrees where I was. I started to get hit with heavy rain which proceeded to turn into a blinding blizzard! There were cars pulled over everywhere but I could not see where I was as there are no street lights and it was pitch black in white out conditions! I had no idea where I was as I was unfamiliar with the area. (Funny thing that maps are only useful when you know where you are!) I was scared to go forward and move on as I had no idea how much further I had to travel and I was about to hit some very steep downslope grades. Do I go back? Do I stop and wait it out? Do I go on? Well, it didn't take long to decide. I called my family back in IL and spoke to them - no problems getting out and calling over 1000 miles away in the middle of the Rockies in a blizzard! I was amazed and extremely relieved to say the least! Well, you know the rest! My family advised that I was probably at the top and that I should move on before it got worse. As I went down, the snow would dissipate to snow and it would be fine. The satellite weather showed nothing but a concentrated storm so I carried on! I lived through the ordeal and got instructions to keep going as the downgrades signaled I was at the top of the pass and it was all downhill from there! I left the rest of the stopped people in the snow at the top and carried on making it to my girlfriend's a little late but no worse for wear! I LOVE my Cingular and if my phone can work there (and Hawaii by the way) it will work anywhere! It is dependable and priced reasonably and I don't ever get killed with overages thanks to rollover minutes! Cingular is my friend for life!!!

The good: I like that i have very few places where i can not get service. I live in a very rural area and another company i had their service would not reach here. I have had wonderful customer service any time I have had to call them . Thanks a bunch.The bad: none reallySummary: The service i have received has been excellent . I have tried other companies and they always had too many areas where i could not use the phone. This service has very few dropped calls or no service areas.

The good: Minutes roll over. Customer service is friendly.The bad: Read Summary.Summary: Frustration sums up in one word my feelings with Cingular service. Their commercial "fewest dropped calls" should have a caveat: "Does not apply in Maine". I am constantly having calls dropped, fading in and out. One night my mom said I was fading in and out, in rhythm. I sat still in my rocking chair and the problem resolved - the zone was THAT sensitive - 6" either way and I wouldn't have service. My friends and family don't even expect that I will answer my phone, because 75% of the time I have no service or SOS only. I hate that I am wrapped into a 2 year contract with them, and can't wait until January when I can hook up with a different carrier.