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I closed the account and moved to Verizon. I asked them so many times if it was paid off and they told me yes. Months ago I was checking my credit and found they sent me to collections for $60! $60?! If I would had known about it I would had paid, I only called and asked 3 times waiting on hold for an hour each time. Never got a bill, nothing. I lived at the same address, kept the same phone number. Never tried to contact me. I called them and told them if they just remove it from my record I would pay that off since it was so small and stupid. They said no. So my credit got dinged because of $60?? And of course every time I have called to talk to them I am on hold for an hour. Now I have decided to shop cell phone plans and never in a billion years would I consider going back because of this! Just thought I would throw out some warnings in case any one else is shopping around. I am so frustrated with them I am making a hobby out of warning others.

i canceled my account 1 months ago and i paid my last month bill but they still send me bill to pay.

They started charging me data fees while I was using wifi on my phone, so I called to get it fixed. The first customer rep I spoke to refused to talk to me because she said my password was wrong, even though it wasn't. Then, I called back and spoke to someone else and he told me that I just don't know how to use my phone and did not do anything to help. They were both incredibly rude. I would not recommend at&t to anyone.

I ordered new service and was given different promotional information by three different representatives. When I realized that the plan I recently ordered five days prior did not offer me the complete promotional details for my area, I cancelled it. I then placed another order with the better promotion. That same day I received an email stating the order I had just placed was cancelled due to dual orders placed. I called to conflict issue and place yet another order. Well, now at&t wanted to run my credit for the third time within one week. I was approved two times prior. I felt that didn't make any sense. The rep stated that if I allow them to run my credit again, I may receive a better promotion as a new customer. As far as I was concerned I was still a new customer, since I never intercepted the merchandise and it was returned to them unopened. I never received any service. That was a true indicator of the customer service I would receive if I were to continue to proceed to receive the service.... AT&T sucked ten years ago when they took ameritech and they STILL SUCK. NOT ABOUT THE CUSTOMER.